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UKGC sets industry tough challenges to accelerate progress to raise standards and reduce gambling harm

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Working groups led by senior industry leaders will tackle high value customer incentives, advertising online and responsible product design

The Gambling Commission has announced the formation of three industry working groups to tackle key challenges as part of a drive to make gambling safer.

The first-of-its kind initiative follows a briefing to industry leaders in October from the Commission’s chief executive Neil McArthur in which he laid down three challenges and opportunities that the industry must grasp to raise standards and reduce harm across the sector.

Led by senior leaders in the gambling industry the three collaboration groups will focus on game and product design, advertising technology and high value customer incentives to gamble. SG Gaming and Playtech have committed to leading work on producing an effective Industry Code for Product Design, while Sky Betting and Gaming will oversee the Advertising Technology working group. The third group, which will address issues around VIP inducements to gamble, will be led by GVC. All three groups will work closely with the Betting and Gaming Council.

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Gambling Commission chief executive Neil McArthur said: “Consumer behaviour and technology are changing so quickly that only a bold and innovative approach will allow us to achieve a reduction in the numbers of people experiencing, or at risk from, gambling related harm.

“I’ve been encouraged by the willingness of so many operators to work with us on these challenges. We’ve set demanding timetable for progress because we cannot proceed at the speed of the slowest. If rapid progress is not made then we will have to look at other options, as making gambling safer for consumers is paramount.”

The three working groups are, in more detail:

Safer products: The industry code for responsible product and game design working group will set out how the gambling industry can produce safer products in the future, the techniques to use when designing apps, online games and gaming machine products, the risks associated with each product and how they can be mitigated, and a clear explanation of what is not acceptable.

Safer advertising online: An interim report by Gamble Aware from earlier this year shows that children, young people and vulnerable adults report they are being exposed to significant levels of online gambling adverts – including via social media. The Advertising Technology challenge will therefore explore and quickly accelerate opportunities to reduce the amount of advertising seen by children, young people and vulnerable adults.

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Use of VIP incentives: The incentivisation of high value customers working group will help ensure bonuses, hospitality and gifts in particular around VIP programmes, are offered in a manner which is consistent with the licensing objectives to make gambling fairer, safer and crimefree. The Commission’s casework has found evidence that the approach of some licensees has exacerbated at-risk behaviour and this new group will identify how existing rules can be strengthened.

This approach utilises the skills and resources of the industry but ensures the Commission retains control of outputs – and consequently the best progress for British consumers.

The Gambling Commission announced in October that it would launch an industry-wide challenge to find a technology solution to creating a single customer view which would protect gamblers who gamble with more than one company. The Commission will be working with the Information Commissioners Office (ICO) and a kick-off event will be taking place in Birmingham in February for industry and technology providers. More details on this initiative will be announced in the coming weeks.

The Gambling Commission recently received independent advice on tackling online harms from both the Advisory Board for Safer Gambling and their Digital Advisory Panel.

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Christian Reinhard Becomes New Board Member for Technology and Development at Merkur Group

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The Merkur Group has welcomed Mr. Christian Reinhard as the new Board Member for Technology and Development. Reinhard, a 50-year-old computer science graduate, succeeds Werner Kurt Schroer, who resigned from his position on the Board for health reasons after almost 19 years of successful service, but will continue to be available to the Group as an advisor.

“We would like to thank Mr. Schroer for the extraordinarily successful years we have spent together. At the same time, we are delighted to welcome Mr. Reinhard to the board of directors. By appointing Mr. Reinhard as the board member responsible for technology and development, we are ensuring continuity in the area of development that is so important for the group of companies, while also creating space for fresh ideas. We wish Mr. Reinhard every success in his new role and always the necessary bit of luck,” said company founder and board spokesman Paul Gauselmann.

Christian Reinhard has over 20 years of experience in the series development of automotive electronics. In his career to date, he has developed a wide range of technologies, including navigation systems, cluster instruments, driver assistance systems and vehicle networking systems, which are now installed in numerous vehicles worldwide.

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In addition to his technical expertise, Reinhard has more than 15 years of experience in managing and structuring internationally distributed development teams, such as those in the Merkur Group. Most recently, he was responsible for a team of 3500 developers and played a key role in the development and release of safety-critical systems that, like the vending machine industry, are subject to strict regulatory requirements.

Christian Reinhard said: “After dedicating my 23-year career to developing high-quality mobility experiences, I am looking forward to a new challenge in a dynamic and creative environment. I am particularly fascinated by the gaming industry because of the collaboration between a wide variety of disciplines – art, design, mathematics, programming, data security and electronics development – and the opportunity to create unforgettable moments of entertainment and joy in the game.”

The post Christian Reinhard Becomes New Board Member for Technology and Development at Merkur Group appeared first on European Gaming Industry News.

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Applications invited to become safer gambling charity for 2025 editions of ICE, iGB Affiliate and iGB L!VE

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Safer gambling organisations from throughout the world are being invited to apply to become Clarion Gaming’s official charity partner for 2024/25.

The successful charity will benefit from unprecedented levels of interest in the Clarion Gaming brands with the 2025 editions of ICE (20th – 22nd January) and iGB Affiliate (20th – 23rd January) making the historic move to the Fira Gran Via Barcelona and iGB L!VE taking place at ExCeL London (1st– 4th July).

Interested organisations, who will benefit from unrivalled branding and networking opportunities at three of gambling’s most dynamic live events are being asked to provide an overview of how they would deploy the partnership to help address specific challenges together with their mission and vision for the future.

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Clarion Gaming has set a deadline of 30th September for the receipt of applications with the partnership becoming effective in October and running through to 1st August 2025.

Stuart Hunter, Managing Director, Clarion Gaming said: “I’m extremely proud of the fact that Clarion Gaming was the first expo organiser to introduce  an annual charity partner program, an initiative which followed our ground-breaking incorporation of a show floor feature exclusively for safer gambling. The Consumer Protection Zone which launched at ICE 2018 has grown and evolved year-on-year.

“In keeping with the very latest thinking on safer gambling the concept has been rebranded as the Sustainable Gambling Zone and will have a high profile presence at both ICE Barcelona and iGB L!VE London.”

He added: “The partnership with Clarion Gaming will see the successful charity confirmed as an ICE Ambassador, receive widespread  branding at the 2025 editions of ICE, iGB Affiliate London and iGB L!VE, be part of the official opening ceremonies for each event, receive recognition in Show Guides and on the dedicated event websites, attend as guests at the many VIP networking events, have fundraising visibility including an advertising presence in the ICE Show Daily newspaper and profiling in our extensive pre-show PR and comms campaigns.”

Organisations wishing to apply to become the third Clarion Gaming Charity Partner following in the footsteps of YGAM and the International Center For Responsible Gaming  should visit icegaming.com/

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BlueOcean Gaming Wins Best Aggregator 2024 Award at SiGMA East Europe Awards

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BlueOcean Gaming has announced that its leading product, GameHub, has won the Best Aggregator 2024 Award at SiGMA East Europe Awards.

“This recognition is a significant milestone for BlueOcean Gaming, highlighting the strength and innovation of GameHub—our leading game aggregation platform. GameHub has set a new standard in the iGaming industry by seamlessly integrating over 140 providers and offering a vast library of more than 13,000 games, including slots, live casino games, virtual sports, and sportsbooks,” the Company said.

“A heartfelt thank you goes out to SiGMA World for acknowledging the hard work and dedication that has gone into making GameHub a standout product. The SiGMA East Europe Awards shines a spotlight on the most impactful projects and the visionaries driving change across the gaming industry, and we are incredibly honored to be a part of this movement.

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“This achievement wouldn’t have been possible without the support of our amazing partners and clients, whose trust motivates us to continuously innovate. Most importantly, a huge round of applause goes to the entire BlueOcean Gaming team. Your dedication and passion for delivering top-tier, trustworthy solutions are the driving force behind this success.

“As we celebrate this incredible win, let this award be a source of inspiration, pushing us to aim even higher, continue our journey of innovation, and reach greater heights in the iGaming industry.

“We look forward to what’s ahead and to continue providing our partners and clients with the best solutions available in the market.”

The post BlueOcean Gaming Wins Best Aggregator 2024 Award at SiGMA East Europe Awards appeared first on European Gaming Industry News.

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