Industry News
As Online Gambling Legalization Expands, So Do Scams and Regulatory Issues
iovation research finds large rise in bonus abuse, credit card fraud and self-exclusion reports
iovation, a TransUnion company, today released its 2020 iGaming Report. Now in its fourth year, the report analyzes more than four billion global online gambling transactions iovation screened for fraud indicators over the past 15 years.
Among the findings, bonus abuse was the number one reported fraud by iovation’s iGaming customers for the third year in a row, rising 72% from 2018 to 2019 (pg. 10). Gambling bonuses often include giving a new player house money to gamble or existing customers incentives to play more. Bonus abusers then use multiple accounts with different email addresses in order to claim the same bonus sometimes hundreds of times, which is often against gambling operators’ terms.
“Deposit bonuses can be a valuable tool for attracting and retaining players,” said Greg Pierson, TransUnion’s senior vice president of business planning and development. “Unfortunately, a few bad apples can abuse otherwise effective programs to the point of eliminating all their value.”
Another key trend in the report was the rise in self-exclusion (pg. 12). iovation received over 363,000 reports of player self-exclusion in 2019, a 63% increase over 2018. Self-exclusion is when a player admits they have a gambling problem and tells an operator not to allow them to gamble. The operator is now legally obligated to ensure the player does not resume gambling activities. In many instances a self-excluded gambler tries to set up a new account, many times with the information of another family member, when they have a change of heart. Or fraudsters set up a new account using a stolen credit card, deposit funds using that card and then self-exclude before the chargeback – a forced transaction reversal initiated by the cardholder’s bank.
“When looking at devices and accounts associated with self-exclusion reports in 2019, we saw eight times (three million) the number of devices and three times (1.2 million) the number of accounts in comparison to reports of self-exclusion. This paints a clear picture that those who self-exclude are not always walking away,” said Angie White, iovation product marketing manager. “Having multiple devices and accounts linked to self-exclusion reports could point to a self-excluded player trying to use another device to set up a new account or something more problematic like a fraud ring.”
Other key findings in the report include:
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Credit Card Fraud Continues Climb: iovation iGaming customers reported a 37% growth in credit card fraud from 2018 to 2019. While operators look to stop credit card fraud, consumers expect reduced transaction reviews and unnecessary step-up authentication with their credit card transactions. (pg. 11)
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Significant Majority of Transactions go Mobile: 79% of all iGaming transactions came from mobile phones and tablets in 2019, an increase of 13% over 2018. It’s clear consumers expect a mobile-first experience. (pg. 6)
“Providing a secure and friction-right mobile experience to onboard new players has never been more important for competing effectively in the iGaming market with new countries and states seemingly legalizing online gambling every week,” said Pierson.
Download iovation’s 2020 iGaming Report. To discuss it in person Feb. 4-6, visit iovation at the ICE London gaming technology event, stand N9-500. For more details about the findings, register for the Feb. 19 2020 iGaming Report webinar.
About TransUnion (NYSE: TRU):
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good.®
A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people.
About iovation:
iovation, a TransUnion Company, was founded with a simple guiding mission: to make the Internet a safer place for people to conduct business. Since 2004, the company has been delivering against that goal, helping brands protect and engage their customers, and keeping them secure in the complex digital world. Armed with the world’s largest and most precise database of reputation insights and cryptographically secure multifactor authentication methods, iovation safeguards tens of millions of digital transactions each day.
West Virginia University (WVU) made history on Monday by hosting its first-ever Responsible Gaming and Digital Entertainment Symposium.
The event, organized by WVU’s Esports Business and Entertainment Program, brought together distinguished speakers from industry and academia to discuss ethical and responsible growth within esports, sports gambling, and digital entertainment industries.
The symposium was sponsored by Playtech, Continent 8, Play’n Go, IC360, Defy the Odds, and Absolutebet, and featured discussions on key topics such as “Regulation and Research Combine to Create a Safer Environment,” “Consumerism in iGaming, Esports, and Traditional Sports,” and “Women and Underrepresented Populations in Esports, Sports, and Entertainment.”
Krisztina Kalla, Head of Regulatory Affairs and Compliance at Absolutebet, emphasized the importance of the event, stating: “This symposium was the first step of something truly impactful, and we’re excited to continue our partnership with WVU to create many more groundbreaking events. Together, we’re paving the way for a future that introduces students to responsible gambling practices and opens doors to the world of iGaming.”
Kelly Kehn, Founder of Defy the Odds, highlighted the necessity of collaboration between key stakeholders: “What an honor and privilege to join the staff and students at WVU’s inaugural Responsible Gaming and Digital Entertainment Symposium. If we are to create a sustainable industry that creates jobs in our communities and innovation for our customers, collaboration between legislators, educators, and businesses must occur. It was inspiring to participate as WVU leads the way on this front.”
Jeremie Kanter, Director of Regulatory Affairs at Continent 8 Technologies, and David Brace, Principal of Innovation and Technology at Continent 8 Technologies, echoed this sentiment: “It has been a privilege to participate in the inaugural Responsible Gaming and Digital Entertainment Symposium. This initiative marks the beginning of an innovative and impactful approach to leveraging data through a distinctive partnership model that includes the state lottery, industry, and academia, with the purpose of safeguarding and supporting the state’s gaming participants while fostering the growth of the broader entertainment sector.”
Jonathan Doubilet, a key industry participant, praised the event’s collaborative nature: “I was honored to participate in the Responsible Gaming and Digital Entertainment Symposium in West Virginia. The event provided a unique opportunity to bring together industry leaders, scholars, and students to discuss how industry stakeholders can work together to build a sustainable and responsible digital entertainment sector.”
West Virginia Delegate Shawn Fluharty (D-Ohio) was also in attendance to discuss the Responsible Gaming and Researching and Industry Development Act, which was passed during the 2024 legislative session. This legislation allows for the collection of anonymized gambling data to be used for research at WVU.
Fluharty expressed his hopes that this initiative will position West Virginia at the forefront of the expanding gaming industry, while providing research opportunities and career pathways for WVU students.
As WVU continues to expand its Esports Business and Entertainment Program, which began offering a Bachelor of Arts degree last year, the university aims to lead the way in responsible gaming research and digital entertainment innovation.
The post WVU Hosts Inaugural Responsible Gaming and Digital Entertainment Symposium appeared first on European Gaming Industry News.
Industry News
CT Interactive Appoints Dimitar Raychev as Technical Support Specialist for Online Services
CT Interactive has appointed Dimitar Raychev as Technical Support Specialist for Online Services.
Over the years, Dimitar has worked with various platforms such as AWS, Active Directory and SAP, allowing him to acquire deep knowledge and skills in managing infrastructures and automating processes. Thanks to his expertise, he has helped many organisations optimise their systems and maintain high levels of efficiency.
“We are thrilled to welcome Dimitar Raychev to the CT Interactive team, where he will take on the role of Technical Support Specialist for Online Services. Dimitar brings extensive experience in providing technical support to global clients, successfully diagnosing and resolving issues with software, hardware and network systems. His commitment to quality service and the technical skills he possesses make him a valuable asset. We look forward to leveraging his knowledge and continuing to provide our clients with impeccable service and support,” the company said.
The post CT Interactive Appoints Dimitar Raychev as Technical Support Specialist for Online Services appeared first on European Gaming Industry News.
International Game Technology has won seven awards at the 2025 EKG Slot Awards Show. The EKG Slot Awards Show is a performance-based, annual programme produced by Eilers & Krejcik Gaming (EKG) that recognizes excellence in slot game development in the casino gaming industry. IGT won the most awards of any gaming industry supplier, taking home trophies for seven of the program’s 25 categories.
IGT won the following categories at the 2025 EKG Slot Awards Show:
• Top Performing NEW Premium Game: Tiger and Dragon Cash on Reels
• Most Innovative Land-Based Game: Tiger and Dragon Cash on Reels
• Top Performing 3rd Party IP Branded Game: Whitney Houston Slots
• Top Performing Game – EMEA: Magic Treasures Dragon
• Top Performing NEW Video Poker/Keno Game: Mega Hot Poker
• Top Performing NEW Online Table Game: Blackjack Poker & Pairs Surrender
• Best Overall Supplier of Online Content: IGT PlayDigital
“IGT winning seven awards at the 2025 EKG Slot Awards Show is a significant achievement that speaks to our performance momentum across multiple product categories and the immense talent and dedication of IGT employees worldwide. We look forward to continuing to help our customers benefit from these strong IGT themes in 2025 and beyond via follow-up games for Tiger and Dragon, Whitney Houston Slots, Magic Treasures and Mega Hot Poker,” said Nick Khin, IGT President, Global Gaming.
“It was exciting to see IGT PlayDigital honored at the 2025 EKG Slot Awards Show in the most esteemed iGaming category, ‘Best Overall Supplier of Online Content,’ and recognized with the ‘Top Performing NEW Online Table Game’ award for Blackjack Poker & Pairs Surrender. Developing and delivering market-leading content and performance tools is a cornerstone of IGT PlayDigital’s strategy and I wish to congratulate the entire team on these remarkable accomplishments,” said Gil Rotem, IGT PlayDigital President.
The post IGT Wins Seven Awards at the 2025 EKG Slot Awards Show appeared first on European Gaming Industry News.
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