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Casino Guru Launches Academy for Online Casino Customer Support
As online gambling grows ever more popular, requirements regarding quality, responsible, and fair gambling approaches also increase. Casino Guru, the world’s largest online casino database, has always focused on these values. Its online casino rankings, fair gambling codex, responsible gambling guides, and complaint resolution center should prove as much.
But the company felt it could do more. So, on top of its past projects, Casino Guru launched its first educational course in the Casino Guru Academy series for online casino employees. The series starts with a course detailing online casino customer support basics and hopes to improve online casino player experiences and responsible gambling standards through employee education.
Daniel Dolejsi, who is in charge of Casino Guru’s community projects, describes what inspired the project: “Every day we hear stories and complaints about online casinos mistreating players. We felt a strong desire to do something about the issue, especially seeing as many of the issues players experience are completely preventable through a combination of employee training, player communication, and fair Terms & Conditions agreements.”
Daniel then continues to explain Casino Guru’s approach in tackling this project: “This is a highly ambitious project on our part, and we need to pace ourselves if we wish to succeed. This first course, focusing on online gambling and customer support basics, is supposed to serve as a foundation for our future, more complex courses.”
The Academy’s first course introduces new customer support aspirants to the online gambling ecosystem, hoping to simplify onboarding and, in doing so, open up the customer support employment opportunity to a broader audience. Specifically, it details the most common situations a customer support representative may experience and gives practical advice on dealing with them fairly and professionally.
Daniel, who originally started his online gambling career in customer support himself, explains why Casino Guru chose this topic as the basis for their first Academy course: “Customer support is likely the most common entry-level employment opportunity in online gambling a person may find. However, many new hires are unfamiliar with the industry and often struggle with their job, resulting in bad experiences for employees and players alike. We felt we could fix the problem by giving employees the means of learning everything they need to know, supporting them in growing their careers, and hopefully leading to a more informed online casino environment.”
Casino Guru believes that the first step in improving industry fairness, safety, and responsibility standards is to help casinos choose and nurture suitable candidates. Moving forward, the company hopes to involve partnered entities more heavily in creating the Academy’s various courses, as they think collaboration and sharing their collective know-how will lead to the best results.
Educating a new generation of future industry leaders is no simple task but a crucial one for the gambling industry. With lots of hard work, some patience, and a little luck, the online casino landscape may change for the better forever, thanks to efforts much like this.
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QTech Games quick to integrate fresh-faced content from Kitsune Studios

Emerging-markets leader expands its content offering with new games from emerging studio from Hacksaw’s OpenRGS production line
QTech Games, the leading game aggregator for emerging markets, has continued to build the strong momentum in its pipeline, thanks to its latest deal with rising-star supplier, Kitsune Studios, part of the bold OpenRGS studio initiative from Hacksaw Gaming.
Integrating content from such an innovative and well-credentialed studio, founded on Hacksaw’s heritage and expertise, adds yet more creative muscle to QTech Games’ burgeoning platform, which is taking the widest range of online games to emerging territories with established names, such as Playtech and Aviatrix, sitting alongside the industry’s most exciting up-and-coming providers.
The games made available to its partners via the deal include Kitsune’s foundational title, The Library, and its hotly anticipated latest release, Club Cabana.
Kitsune Studios’ designs are premised on play-now vertical screens for optimized gameplay on the go. And while its gaming suite neatly aligns with any device (smartphone, tablet and desktop) it remains mobile-first, a cornerstone of QTech’s proprietary technical platform, affording games providers and operators one of the fastest integration available. Through this aggregation-leading platform, which has sealed its definitive status as a global gaming one-stop shop, clients enjoy the best performance and customer support available, localised to every region across both developing and more mature markets.
The deal organically broadens Manchester-based Kitsune Studios’ international footprint, unlocking untapped jurisdictions for diversified growth from Asia to Africa and Eastern Europe to Latin America, where Kitsune Studios is looking to make a big impression over the coming 12 months.
Philip Doftvik, QTech Games’ CEO, said: “We’re committed to rolling out high-calibre content that drives revenue for our partners. And this deal with Kitsune Studios both extends our impressive sequential pipeline for 2025, and also demonstrates that our diverse portfolio draws from a deep well of established stars and emerging forces in slots provision. We can’t wait to watch how these games perform across a spread of new markets for Kitsune.”
Phillip Douglas, CEO & Founder of Kitsune Studios, added: “At Kitsune, we’re all about pushing what slot games can be — creating immersive experiences that feel fresh, bold, and full of personality. Partnering with QTech gives us an exciting opportunity to share that vision with new players in emerging markets.
“Their smart tech and distribution reach mean our games will land in front of the right audiences — and that’s huge for a growing studio like ours. We’re excited to see how players respond as we continue telling stories and breaking a few rules along the way.”
The post QTech Games quick to integrate fresh-faced content from Kitsune Studios appeared first on European Gaming Industry News.
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OddsMatrix announces record performance numbers during 2024/25 football season

OddsMatrix, EveryMatrix’s tier-1 turnkey sportsbook platform and odds feed service, has revealed significant year-on-year growth across its football product during the 2024/25 season, headlined by a rise in player prop betting.
Inclusive of all domestic global club football, major continental championships and international competitions, OddsMatrix delivered an average 2024/25 margin of 11.8%, a sharp increase on 2023/24 performance.
Overall turnover grew 28% season-on-season with volume of football bets placed on the platform surging 34% from 241.5 million in 2023/24 to 324.1 million in 2024/25 as the supplier continued to expand its client network and benefit from existing customer growth.
Demonstrating that behaviours are changing within the football betting community, the steepest season-on-season growth came in player prop betting. Dominated by the Shots on Target and Player to be Booked markets, player prop turnover grew 72% compared to 2023/24 with revenues from the betting type increasing 84% among OddsMatrix’s growing, global client base.
Fuelled by OddsMatrix’s recent integration partnership with Kero Sports and further development of its own in-house prop pricing models, player prop betting growth was further pronounced during the Champions League with shots betting accelerating 158% season-on-season while wagering on assists increased 149% during the 2024/25 continental championship.
The OddsMatrix numbers also point to sustained momentum for the well-established Bet Builder product. Firmly established as a sportsbook essential, the product continues to grow, alongside the award-winning sportsbook revealing a 127% season-on-season rise in Bet Builder turnover – driven by deeper in-house pricing integration.
Last week OddsMatrix was crowned sports betting supplier and sportsbook platform supplier of the year at the EGR B2B Awards 2025, alongside EveryMatrix picking up three major honours including top prize Full service platform of the year.
Tor Skeie, CEO, OddsMatrix, said: “It’s been another memorable club football season, with standout moments from PSG, Liverpool and Napoli. At OddsMatrix, we’re proud to have achieved exceptional year-on-year growth across our core football product metrics.
“In the last 12 months, not only have we rolled out a new proprietary horse racing solution, we’ve worked hard to enhance our football product with broader event coverage, increased in-house pricing, extended market uptime, enriched content, faster settlement, and smarter risk management – demonstrating our continued commitment to strengthening the core of our sportsbook offering.
“These enhancements were instrumental in securing turnkey sportsbook partnerships with several ambitious operators during the 2024/25 season and we look forward to building on this momentum with more innovative product developments lined up for the new 2025/26 campaign.”
The post OddsMatrix announces record performance numbers during 2024/25 football season appeared first on European Gaming Industry News.
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Spinomenal presents new slot: Queen of Oasis

Leading iGaming content provider Spinomenal has released its latest title, Queen of Oasis.
Set against the rolling ancient Egyptian dunes and lush, palm-lined oases, Queen of Oasis immerses players in an elegant world of riches. Camels, vultures, antelopes, snakes, and the powerful Queen herself bring this 5-reel slot to life. The reels sit within two ornate marble pillars where the bejewelled Queen represents the Wild symbol.
During the main game, the Queen counts for any symbol except Free Spins and Bonus symbols. Finding five Wild symbols on a winning line pays x2,000 the bet.
Queen of Oasis is a crowning triumph thanks to the two superb features, a Bonus game and Free Spins. Three or more Scattered Free Spins symbols trigger the special feature. Before Free Spins commence, players can either accept the current number awarded or throw caution to the wind to earn more – up to 50 free spins. Once activated, one to three stacked Wilds are placed on random reels during each spin and boosting potential returns.
The bonus game is initiated when three or more Scattered Bonus Symbols land on the reels. Players kick off with three spins and the goal is finding as many urns as possible to increase the multiplier metre which pays out once the spins are finished. Each sector of the multiplier metre is filled by five winning symbols and there is an opportunity to bag an extra spin by finding the +1 symbol.
Synced Reels and Expanding Reels add another exciting element to the Bonus Game.
Spinomenal CO-CEO, Omer Henya commented: “Queen of Oasis is a beautiful blend of visual elegance and bold gameplay. Every feature has been created to captivate, reward, and raise the bar for what an Egyptian-themed slot can deliver.”
The post Spinomenal presents new slot: Queen of Oasis appeared first on European Gaming Industry News.
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