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Expert comment: Safer Gambling Week 2024

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Safer Gambling Week commentary

As a company focused on generating high-quality, responsible gambling traffic to our operator partner sites, safer gambling is a daily consideration for QiH Group. We recognise Safer Gambling Week as a valuable opportunity to stay engaged with the broader industry conversations and to hear from the community on responsible gambling.

As affiliates are often an initial touchpoint for customers, our priority is maintaining a safe, compliant environment that benefits our partners and, ultimately, their customers.

We believe in supporting a balanced approach where gambling remains what it should be: safe, enjoyable entertainment.

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– Andrew Lee, COO, QiH Group

Being a firm of licensing solicitors, one of our principal roles is helping our clients stay compliant with the Licensing Conditions and Codes of Practice, and the licensing objectives, so responsible gambling is something we focus on every day for clients.

It is important that we raise awareness of safer gambling and signpost the professional help and support services that are available to those who need it – ensuring the millions of people who enjoy gambling responsibly continue to do so in a safe environment.

– Nick Arron, Lead Solicitor, Poppleston Allen

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partnerships

Playson goes live with Dazzletag Entertainment to extend UK presence

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Playson, the accomplished digital entertainment supplier, has launched a selection of its Hold and Win games with UK operator Dazzletag Entertainment Ltd.

Dazzletag Entertainment owns and operates several online casino sites, including popular brands Casushi and Peachy Games, which continue to enjoy a strong growth trajectory.

Playson’s top-performing titles have gone live in the UK via Light & Wonder, including Supercharged Clovers: Hold and Win and 3 Pots Riches: Hold and Win.

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The UK remains a key focus for Playson as it looks to further build its presence within one of the industry’s most recognised online gaming markets. The company’s recent tie-up with Light & Wonder provides a strong platform for future growth, with its games available on the supplier’s content marketplace that operators such as Dazzletag Entertainment are connected with.

Blanka Homor, Sales Director at Playson, said: “We are thrilled to make our debut with Dazzletag Entertainment, bringing engaging gaming experiences to even more players in the UK market.

“As the partnership progresses, we will seek to integrate more games across the operator’s brand to continue our commitment to providing the best content to players of all tastes.”

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partnerships

EPIC Restart Foundation joins National Gambling Support Network

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EPIC Restart Foundation is excited to announce its new partnership with the National Gambling Support Network (NGSN), commissioned by GambleAware, as it begins 2025. The NGSN is a collaborative network of organisations offering free, confidential treatment and support for anyone affected by gambling-related harm, available across England, Scotland, and Wales.

The NGSN has seen an increase in demand for its services, with nearly 11,000 people supported between April 2023 and March 2024 – a 12% rise from the previous year. By joining the NGSN, EPIC Restart will enhance the network’s ability to reach even more individuals, offering a seamless pathway into treatment, through to recovery, ensuring people have the ongoing support they need to rebuild a positive life.

EPIC Restart provides free support through Recovery Coaching, group sessions, online and in-person events, and a vibrant online community. Their team, made up of people with lived experience, creates a welcoming, non-judgmental space where individuals can connect, share, and feel supported – helping to break down the shame and stigma often associated with gambling harm.

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The NGSN now includes 13 providers, with Reframe Coaching also joining the network, further strengthening the support available nationwide. With EPIC Restart’s addition, the network’s collective approach to recovery is more comprehensive than ever before, offering a well-rounded range of services to meet the needs of those affected by gambling harm.

Richie Paxton, EPIC Restart Foundation Interim CEO and Head of Programmes said: “We’re excited to join the National Gambling Support Network and continue to work with other providers to offer a seamless and supportive recovery path to those experiencing gambling harm. At EPIC Restart, we are dedicated to offering compassionate guidance and coaching, grounded in lived experience. Our mission is not only to help individuals navigate their recovery, but also to empower them to rebuild their lives with renewed hope and a brighter future.”

Anna Hargrave, GambleAware Deputy CEO and Chief Commissioning & Strategy Officer, said: “The GambleAware commissioned National Gambling Support Network continues to be a staple within local communities across the country and is recognised for the vital support it offers to those affected by gambling harms across Great Britain.

“It has always been the intention for the NGSN to expand and build on the services it offers since it was commissioned almost two years ago, and EPIC Restart Foundation continues that expansion and adds valuable experience and expertise to the network.

“Gambling harms can affect anyone, and it is vital that there is a service for everyone that needs support, regardless of whether they are at the start, or nearing the end, of their journey to recovery.”

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Following the publication of the Gambling White Paper last year, GambleAware has called on the Government to ensure the expertise within the NGSN and wider third sector is recognised and protected within the future gambling harm treatment system. This includes ensuring organisations with a long-term recovery focus are factored into future funding plans.

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Press Releases

GAMSTOP reports surge in self-exclusion amongst under-25s

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  • 31% increase in 16-24-olds registering with national online self-exclusion scheme
  • GAMSTOP heat map reveals UK postcodes with highest percentages of registration

GAMSTOP, the national self-exclusion scheme for online gambling, has reported a 31% year-on-year increase in under-25s registering with the service in the second half of 2024.

Consumers aged 16-24 now account for nearly one in four (24%) of new GAMSTOP registrants, a significant trend in a record year for the self-exclusion service, which featured major global sporting events including the Euros and the Olympics.

With a 14% year-on-year increase, the second half of 2024 saw record volumes, as well as bucking the usual trend of higher registrations in the first half of the year.

In total, 532,484 people have registered with GAMSTOP between its launch in April 2018 and December 31st, 2024, which equates to over 1% of the adult UK population.

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GAMSTOP has for the first time analysed detailed data to provide a regional breakdown of registration, which will help local authorities to target their services. The postcode area with the highest proportion of GAMSTOP registrants is Hull (HU), equating to 1.5% of the local population, followed by Teesside (TS) and Sunderland (SR) on 1.4%, with Doncaster and Blackpool also in the top five for self-exclusions.

In the second half of 2024, nearly half of GAMSTOP registrants (48%) signed up for a five-year exclusion – the longest timeframe available. Consumers can also choose to self-exclude for shorter periods of six months or one year.

Last month, GAMSTOP introduced a new ‘5 years with auto-renewal’ exclusion, for vulnerable consumers looking to extend their exclusion from gambling websites and apps. The new 5 -year auto-renewal option was developed in direct response to feedback from users.

Fiona Palmer, CEO of GAMSTOP, said: “The increase in the number of under-25s registering for GAMSTOP has become an accelerating trend, with a 31% year-on-year increase in the second half of 2024, following a 12% increase in the first half of the year. There is a clear need for targeted education and support aimed at this group which is why we continue to put so much emphasis on collaborating with Ygam and Gamcare reaching out to students. We go to where they are to ensure they are aware of tools, such as self-exclusion, which can help to prevent gambling harm.

GAMSTOP allows vulnerable consumers to take a break from gambling and we want to raise awareness of the service amongst those who need it most. Our detailed regional data has highlighted the postcodes where self-exclusion has been most widely adopted, and we hope this will help local authorities and other bodies to target appropriate support in the areas where the need is greatest”.

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