Canada
Exclusive Q&A with Sebastian Damian, Commercial Director at Booongo
Slots developer Booongo is gathering momentum across Latin America following a flurry of commercial deals, with its games now live with multiple operators across one of the industry’s fast expanding regions. We sat down with the company’s Commercial Director, Sebastian Damian, where he outlines Booongo’s ambitions in Latin America and why the market is ripe for further growth.
Gaming Americas: Booongo recently announced a commercial agreement in Latin America with Rivalo. Is the region a key focus of growth for you?
Sebastian Damian (SD): Latin America is one of the most exciting regions in the igaming industry at present, with many countries embracing legalised gambling and attracting an influx of new players. While some European countries are facing further challenges with regulatory tightening and uncertainty, Latin America is just beginning its ascent into becoming one of the most important regions in the world for online gaming.
We have a strategy which targets markets which ally to our attitudes towards innovation and growth, something which Latin America offers us now, and we’ll continue to expand our presence within the jurisdiction over the coming months.
Gaming Americas: Following the shutdown of live sports, many operators expanded their casino offering to provide players with alternative betting opportunities. How can they look to retain converted sports bettors going forward?
SD: While it’s natural to expect some sports bettors to return to their preferred betting experiences, there’s no doubt that some will have enjoyed the alternative products that have been presented to them during this uncertain period. Plays in slots have certainly increased for all suppliers and we’re hopeful the quality of our games will have converted a few into becoming active users beyond the return of live sports.
There are classic cross-sell options aimed at retaining sports bettors, such as sport themed slots or instant-win variants that can be played in lull periods of live sport. Operators and suppliers are becoming increasingly more creative in finding ways to keep players engaged and providing fun features to ensure they have a reason to stay connected to other igaming verticals.
Supporting engagement tools are really key from a retention perspective. From network promotions, prize drops and advantageous rates, suppliers can work with operators to provide their customer base with a more immersive gaming experience. Not all acquired customers will stay as casino players, but inventive approaches can significantly improve the likelihood of retention.
Gaming Americas: One of the more recent Booongo titles is Aztec Sun. Is creating market-themed content vital for entering certain regions? How are your games performing in the LatAm market?
SD: It’s about finding the right balance when entering new markets. Operators want to work with you because of the quality of content you have at your disposal. Market-specific games are really important in grabbing the initial interest of local players, but it’s also favourable to offer them a mix of games too.
The most important thing when creating content is sticking to what makes your brand unique and exciting, and blending those qualities with themes or ideas which work will in the targeted markets.
In general, we have found our titles have performed well in Latin America and it’s a region we are very excited to continue to explore and grow in.
Gaming Americas: More and more countries in LatAm are considering or in the process of regulating. Is Latin America poised to be the next big igaming focal point?
SD: Latin America’s trajectory has caught the attention of many executives and are inevitably very excited about the market’s future. While Colombia is leading the regulatory charge, there are plenty of other nations looking to follow suit. Brazil has begun preliminary discussions about sports betting, so hopefully casino isn’t too far behind. Other nations have started the regulatory journey, so yes, there is significant potential in Latin America.
There is a long way to go for it to become as established as some of the major European regions or as hyped as the opening up of the United States, but it is definitely well-positioned to be the next big growth area over the next few years.
Gaming Americas: Coljuegos has widely been lauded as an example for how regulation should be approached. Do you agree and how has the framework allowed the market to thrive?
SD: Getting the regulatory approach right can be difficult and across the world on an almost daily basis we hear arguments as to whether regulatory frameworks should be stricter or more lenient. For us, it is about getting the right blend that ensures the market can grow while also benefiting the government through a sensible tax rate. Colombia’s model is a very positive example in a region where regulation isn’t widespread at the moment, so it offers hope for Latin America, and a guidepost for how to approach creating a framework.
Each nation will require a slightly unique approach, but Colombia can be the example to follow.
Gaming Americas: Booongo has launched a tournament series, Money Chase. How important are promotional tournaments in retaining and acquiring new customers?
SD: Promotional tournaments offer an exciting change of pace for players, while giving operators a tool they can use specifically for acquisition and retention. It allows players to be competitive with their friends, reward those who have impressive wins, and keep players engaged long after a traditional session may have ended.
Our new tournament series, which is part of our HYPE promo tools range, differs slightly to usual tournaments, which can often favour serious players willing to stake significant amounts in return for tournament wins. It’s currently being used in our network campaign Money Chase to great effect by offering prizes for a single biggest win, rather than a cumulative amount, which provides casual players with an opportunity to win and also more of an incentive to participate in the tournament.
For us it is rewarding to give something back to players and fans through exciting promotions, while also giving our operator partners a useful resource where they can continue to keep players immersed in thrilling game session. Tournaments can be fantastic tools as all stakeholders have a positive experience at the end of it.
Scientific Games, in partnership with Loto-Québec, Sustana Papers and Recyc-Québec, won the 2024 Gutenberg Award for sustainability at the 42nd Gala Gutenberg. The Gutenberg Awards are the Québec printing industry’s premier event, highlighting the talent, creativity and expertise of printing artisans.
The partnership’s winning entry was the Le Billet Vert (The Green Ticket) lottery instant scratch game launched by Loto-Québec in April 2024. The game was printed on 100% recycled board provided by Sustana Papers, with 100% water-based inks. Scientific Games enhanced the sustainability of the production process by packing completed games in boxes containing 60% recycled fiber and delivering them on reused European Pallet Association pallets.
The game promotes the recycling of lottery tickets, inviting players to download Recyc-Québec’s Ça va où? (Where Does It Go?) mobile app. The app teaches users to correctly sort recyclables and shows them drop-off locations for various types of household waste.
Isabelle Jean, Executive Vice-President and Chief Operating Officer of Lottery Games for Loto-Québec, said, “Since our first scratch game printed on 100% recycled paper stock debuted in 2021, our sustainability efforts have only increased. Congratulations to our team members from Loto-Québec, Scientific Games, Sustana Papers and Recyc-Québec for their vision. Together, we are reducing the environmental footprint of our games.”
The sustainable materials and game production techniques used for Le Billet Vert saved 110 mature trees, the equivalent of 326 10-minute showers, and the electrical power of 882,587 60-watt lightbulbs in one hour (Sustana Solutions eco calculator).
Marc-Andre Doyon, Vice President Canada for Scientific Games, said, “Through this collaboration, Scientific Games and our partners lead the global lottery industry in instant game sustainability. It’s truly an honor to win the Gutenberg Award for our efforts.”
Le Billet Vert is the thirteenth 100% recyclable game created for Loto-Québec since 2021 when Scientific Games and the Lottery began collaborating on a project to bring sustainable instant games to the lottery industry. Another game from this collection, Folie des plantes (Plant Madness), won the Gutenberg Award for sustainability in 2022. Other 100% recyclable Loto-Québec games produced by Scientific Games include Evasion (Escape), Code secret (Secret Code), SLINGO 10X and C’est quoi ton signe? (What’s Your Sign?).
Scientific Games is Loto-Québec’s primary instant game partner, producing the Lottery’s first instant game more than 50 years ago. The company has employed generations of Québécois professionals from their Montréal production facility, which produces instant games for Canadian and European lotteries.
With products that generate more than 70% of global instant game retail sales, Scientific Games is the world’s largest instant games creator, producer and services provider, and the primary provider to nine of the Top 10 performing instant game lotteries in the world (La Fleur’s 2024 World Lottery Almanac).
Alcohol and Gaming Commission of Ontario (AGCO)
Soft2Bet strengthens integrity monitoring with IBIA membership in Ontario
Soft2Bet, a leading casino and sportsbook platform provider, has joined the International Betting Integrity Association (IBIA) and activated its membership in Ontario, Canada, following its licensing in the Canadian province.
Soft2bet obtained its Certificate of Registration from the Alcohol and Gaming Commission of Ontario (AGCO) at the end of March, where the company’s Ontario-focused brand Tooniebet.com will now feed into IBIA’s world-leading sports betting integrity monitoring platform before worldwide implementation in the coming months.
IBIA includes over 50 of the world’s leading sports betting and gaming companies, who operate over 125 sports betting brands. Soft2Bet’s decision to join the association further strengthens its own internal betting integrity protocols and IBIA’s position as the world’s leading sports betting integrity monitoring body.
David Yatom Hay, General Counsel at Soft2Bet, commented: “Soft2Bet is delighted to be joining the IBIA as we strengthen our own betting integrity monitoring processes and play our part in furthering the IBIA’s long-standing work on this key issue. Ontario is a world class iGaming jurisdiction; it will be the first market where we will implement our IBIA membership and we look forward to deploying the monitoring infrastructure worldwide in all the other markets in which we operate.”
Khalid Ali, CEO of IBIA, said: “Soft2Bet is a very welcome addition to IBIA, further strengthening our position in the Ontario market. The operator’s decision to join IBIA demonstrates its desire to utilise the best integrity protection available for its sportsbook product. The association is delighted to be able to integrate Tooniebet within our integrity monitoring system and looks forward to working closely with Soft2Bet to maintain the high integrity of its sportsbook.”
IBIA is a not-for-profit body that has no competing conflicts with the delivery of commercial services to other sectors and is run by operators and for operators to protect regulated sports betting markets from match-fixing. IBIA’s global monitoring network is a highly effective anti-corruption tool, detecting and reporting suspicious activity in regulated betting markets.
Through the IBIA monitoring network it is possible to track transactional activities linked to individual customer accounts. IBIA members generate more than $300bn in annual betting turnover (handle), accounting for approximately 50% of the global commercial regulated land-based and online sports betting sector, and in excess of 50% for online alone.
IBIA recently released a report on the Availability of Sports Betting Products which highlighted Ontario as a leading regulated gambling jurisdiction, with an expected onshore channelisation for sports betting of 92% in 2024 forecast to rise to 97% in2028. IBIA currently represents over 60% of the private sports betting operators licensed in the province. All online sportsbetting operators licensed in Ontario are required to be part of a betting integrity monitoring body.
IBIA’s Q1 2024 report detailed 56 alerts during the quarter. IBIA alerts contributed to the investigations and subsequent successful sanctioning of 21 clubs, players and officials in 2023, an increase on the 15 sanctioned in 2022.
British Columbia Lottery Corporation
SCCG Management Signs Contract with British Columbia Lottery Corporation
SCCG Management has signed a contract with the British Columbia Lottery Corporation (BCLC), the B.C. Crown corporation which conducts and manages commercial gambling in the province, including lotteries, casinos, and online gaming. This partnership aims to undertake a comprehensive assessment and strategic enhancement of BCLC’s diverse operations.
The work between SCCG and BCLC will involve a thorough review of technological infrastructures, strategic market positioning, and the integration of various gaming modalities. SCCG’s extensive expertise will be pivotal in harmonizing BCLC’s online and physical gaming experiences.
Stephen Crystal, Founder and CEO of SCCG Management, said: “Our collaboration with BCLC represents a remarkable opportunity to push the boundaries of innovation within the gaming industry. We are committed to deploying our resources and expertise to enhance BCLC’s operational efficiencies and customer engagement strategies. It’s an honor to partner with an organization that has a robust impact on the community through its support of public initiatives.”
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