ProgressPlay Emerges as Responsible Gambling Innovator Following Constructive UKGC Engagement  

ProgressPlay today marked a significant milestone in its commitment to regulatory excellence, welcoming the conclusion of the UK Gambling Commission’s comprehensive review process.

The journey since the Commission’s initial 2023 review has seen ProgressPlay undertake a root-and-branch reinvention of its compliance and AML infrastructure.

“Our philosophy has always been that regulatory challenges present opportunities to raise the bar,” said ProgressPlay CEO Itai Lowenstein. “Rather than simply remediating past findings, we’ve invested £1.5 million in player protection technology and better AML handling. This transformation goes far beyond compliance, it’s fundamentally changed how we understand and serve our customers.”

The company’s technological leap forward has been matched by organisational transformation. ProgressPlay operates with a dedicated Responsible Gambling and AML Team monitoring operations around the clock, supported by an independent Monitoring team. Every employee completes rigorous training through the ProgressLearn digital academy, ensuring protection protocols are deeply embedded in corporate culture.

As part of its ongoing commitment to industry leadership, ProgressPlay will undergo an independent audit of its enhanced controls while maintaining its £1 million regulatory settlement. The company views these measures as valuable validations of its transformed operations.

With its next-generation systems now setting the pace for player protection, ProgressPlay has demonstrated how regulatory engagement can drive meaningful innovation, benefiting both operators and customers alike in an increasingly responsible gaming landscape.

“True responsibility in our industry requires constant evolution,” Lowenstein added. “We’re proud to have turned this process into an opportunity to redefine excellence, and we look forward to sharing our innovations with partners at SBC Summit in Lisbon this September and ICE Barcelona 2026.”

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