Comm100
SCCG Announces Strategic Partnership with Comm100 to Enhance Player Engagement with Leading Customer Support Solutions
SCCG Management, a leading advisory firm in the global gaming industry, has announced a strategic partnership with Comm100, a pioneer in AI-powered omnichannel communication. This collaboration signifies a pivotal moment in the gaming industry as it looks to revolutionize player engagement and customer support through personalized, 24/7 communication.
Comm100’s AI-powered omnichannel platform redefines player support by delivering personalized, round-the-clock engagement at scale. This drives acquisition, engagement, and retention for gaming organizations worldwide. By seamlessly integrating every key channel and tool into one agent console, Comm100 empowers gaming operators to provide efficient, helpful, and personalized support so every player receives VIP treatment throughout their gaming journey.
SCCG Management, leveraging its extensive industry experience and global reach, will facilitate the distribution of Comm100’s platform, including its AI-powered chatbot, platform personalization, and responsible gaming solutions. Through this partnership, gaming operators will gain access to cutting-edge technologies that automate over 80% of queries, streamline queue management, and engage in two-way conversational outbound messaging across SMS, WhatsApp, and email.
Stephen Crystal, CEO of SCCG Management, said: “Teaming up with Comm100, renowned for their unparalleled AI customer support and user engagement solutions, enables us to provide operators with industry-leading technologies worldwide. This collaboration empowers them to deliver exceptional player experiences and drive sustainable growth.”
Comm100 has over 10 years of experience with over a thousand gaming customers. These organizations choose Comm100 for its personalization capabilities, multilingual support options, and high standards in security and privacy, with the option to deploy via cloud or on-premises.
This partnership between SCCG Management and Comm100 is poised to redefine player engagement and customer support in the gaming industry. By combining SCCG’s industry expertise with Comm100’s innovative communication solutions, gaming operators worldwide will have access to the tools they need to thrive in an ever-evolving landscape.
-
Latest News3 weeks ago
The Importance of Data Quality Review Checks in the Gaming Industry
-
Asia3 weeks ago
Onlyplay Enters into Strategic Partnership with Ritchie Rabbit
-
Africa4 weeks ago
NE Group powers 888bets launch in Angola
-
Australia4 weeks ago
Tabcorp Partners with OpenBet’s Sportsbook Technology to Propel Growth and Enhance User Experience
-
Balkans4 weeks ago
Wazdan marks Croatian market entry with PSK partnership
-
Central Europe4 weeks ago
Apparat Gaming and edict egaming announce partnership
-
Africa4 weeks ago
Hub88 partners with LiveGames to enhance content offering
-
Brazil4 weeks ago
Kiron Interactive expands Brazilian presence with EstrelaBet partnership