Genting Casino crowns winners of annual Croupier of the Year awards

Genting Casino, a leading online and live casino operator in the UK has proudly announced the winners of its prestigious Croupier of the Year Awards, celebrating the exceptional talent across its UK estate.

Known for offering a premium gaming experience with top-tier casino games, including live casino roulette, blackjack and a diverse range of online slots, Genting continues to showcase its commitment to both staff development and customer experience.

Rising star: Isabelle named Croupier of the Year (Under 2 Years’ Experience)

This year’s award for the Under 2 Years’ Experience Croupier of the Year went to Isabelle from Genting Casino Westcliff, highlighting her early-career achievements in the fast-paced world of live casino gaming.

Isabelle’s journey at Genting began through family connections, and she quickly adapted to the high-energy casino environment. She credits one-to-one coaching and mentorship from experienced colleagues for helping her develop confidence, technical expertise and outstanding customer service skills.

“Winning this award has given me a huge confidence boost. It’s made me feel more confident in my dealing and customer service skills and encouraged me to apply for a higher position,” Isabelle said.

Specialising in roulette dealing, Isabelle thrives in high-intensity games that demand focus, speed and excellent guest interaction. She has also gained valuable operational insight by shadowing casino inspectors, further broadening her expertise.

Experienced professional: Helder honoured in Over 2 Years’ Experience category

In the Over 2 Years’ Experience category, Helder from Genting Casino Stratford was recognised as Croupier of the Year, marking an exceptional start in his first year with the company.

Helder is celebrated for his calm, attentive approach under pressure and his strong focus on delivering premium customer service. Rather than one defining moment, he attributes his growth to a variety of experiences with colleagues and guests alike.

“Working with people from all walks of life has been incredibly valuable. Whether learning from knowledgeable colleagues or handling challenging situations with customers, it all contributes to growth,” Helder said.

Helder takes pride in representing Genting, a global brand renowned for combining in-venue and online entertainment. He also highlights the role of Genting’s digital platform in enhancing the live casino experience, providing consistency and learning opportunities across both physical and online environments.

Celebrating talent across Genting Casino

The Croupier of the Year Awards showcase Genting Casino’s ongoing commitment to staff development, technical excellence and exceptional customer experiences.

These same values extend seamlessly to www.gentingcasino.com, where players can enjoy live roulette streamed directly from Genting Casino venues, including Palm Beach, Genting Casino Manchester and Resorts World Birmingham, alongside an extensive range of online slots and casino games.

Discover the excitement at Genting Casino, where award-winning croupiers and premium online gaming come together for an unparalleled casino experience.