Pavilion Payments Names Lori Lawson Chief Operations Officer

Pavilion Payments, the leading omnichannel payment solutions provider in the gaming industry, has announced the promotion of Lori Lawson to Chief Operations Officer.

Lawson has served as Vice President of the Program Management Office and, most recently, led Gaming Operations and PMO at Pavilion Payments since 2021. In her operations role, she led key initiatives including launching a dedicated technician help desk, expanding project management capabilities, and implementing tools to enhance service delivery. In her PMO role, she played a critical part in managing Pavilion Payments’ separation from Global Payments. With more than 19 years of experience in gaming, payments, and technology operations, Lawson has consistently demonstrated the ability to deliver large-scale programs that drive customer success.

In her new role, Lawson will oversee Pavilion Payments’ Customer Success, Product Implementations, and the Project Management Office. She will focus on ensuring operational excellence, accelerating deployment timelines, and supporting customer growth through superior service delivery.

“My top priority is to ensure we provide our customers with unparalleled service and support with every interaction, helping them maximize their revenue potential,” said Lawson. “I look forward to working closely with our teams and partners to deliver operational excellence at every touchpoint.”

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“I’m proud to recognize Lori’s tremendous contributions to Pavilion Payments and excited to see her take on this expanded leadership role,” said Dan Connors, CEO of Pavilion Payments. “Her deep operational expertise, strategic mindset, and collaborative leadership style have made a lasting impact across our organization and will continue to drive value for our customers.”

Since joining Pavilion Payments, Lawson has transformed key aspects of the company’s operations, from improving service delivery tools to implementing strategies that streamline gaming product installations. She is a Six Sigma Black Belt and Certified Scrum Master, known for her results-driven leadership and collaborative approach to problem-solving.