tombola turns to ClearStake for seamless financial vulnerability checks

Flutter Entertainment brand tombola has partnered with ClearStake to give players a simple alternative to manually providing documents when needing to supply financial information.

ClearStake is supporting tombola’s light touch financial vulnerability check process, for those cases where the passive checks provided by the credit reference agencies identify a risk on a customer account and additional specific customer insights are required. As a result, a large proportion of these customers have been able to continue to enjoy their playing experience.

Martin Burt, CEO at ClearStake, added: “We’re thrilled to see ClearStake integrated with one of gaming’s most beloved and trusted household brands, tombola. ClearStake has been able to provide tombola with a solution that not only enables their players to provide the required information in a matter of seconds but also substantially decreases the burden on operational resources.”

Alex Rickus, Director of Operations at tombola, said: “Over the best part of two decades, tombola has built a hard-earned reputation for delivering world-class entertainment while prioritising the safety of our players. We want our players to enjoy the best of tombola, but to do so affordably.  ClearStake enables us to conduct thorough checks in the fastest and most non-intrusive way possible. It’s been an absolute pleasure working with the ClearStake team, and we look forward to building upon this relationship in the future and implementing it at other points in the player journey.”

The UK Gambling Commission introduced light-touch financial vulnerability checks on August 30 for all customers with a monthly net deposit of more than £500 per month. That threshold was reduced to £150 per month at the end of February.