Press Releases
Casino Guru’s Dynamic Safety Index: A Mid-Year Update
Casino Guru, the world’s largest and most up-to-date database of online casinos, has made significant strides in updating and refining its Casino Safety Index since the beginning of the year.
The platform has processed a total of 3,254 casinos, updating 2,682 existing listings and adding 572 new casinos to its database. During this period, 304 casinos were closed, reflecting the ever-changing landscape of the online gambling industry.
Safety Index Movements: A Sign of Active Monitoring
Casino Guru’s Safety Index is a dynamic metric, continuously evolving based on various factors to ensure it reflects the current state of each casino. This year, notable movements in the Safety Index were observed:
- Safety Index Decreased Significantly: 908 casinos saw a significant drop in their Safety Index (by 0.5 points or more).
- Safety Index Increased Significantly: 572 casinos experienced a significant improvement in their Safety Index (by 0.5 points or more).
These changes highlight Casino Guru’s commitment to keeping the Safety Index alive and responsive to the realities of each casino’s operations. The fluctuations in the Safety Index are not arbitrary but are based on a meticulous review process that incorporates multiple factors, ensuring that the Safety Index provides an accurate reflection of a casino’s performance and fairness.
Factors Influencing Safety Index Adjustments
Several key factors contribute to the fluctuation of the ratings:
- Terms and Conditions: Often, Casino Guru encounters provisions in a casino’s T&Cs that can be deemed unfair. While these terms might appear harmless, their misuse within the industry leads to frequent complaints. As a result, some of these terms are flagged as unfair, which can cause a downgrade in the Safety Index of casinos. This downgrade can occur even if the specific casino hasn’t misused the terms, but other casinos have exploited similar rules. Casino Guru’s team is adept at identifying such practices, which can include ambiguous rules about bonuses, vague terms about withdrawals, or stipulations that disproportionately favor the casino.
- Licensing Issues: Casino Guru verifies all casino licenses with the relevant authorities. If it is discovered that a license is fake or invalid, the casino’s rating is reduced. While some casinos operate without a license and still maintain a good rating, the presence of a valid license generally ensures that a casino operates within legal frameworks, offering a layer of protection to players.
- Withdrawal and Win Limits: Excessively low withdrawal limits (below $10,000 per month) are penalized in Casino Guru’s Safety Index. Similarly, restrictive win limits, particularly those applied to progressive jackpots, result in severe Safety Index deductions. Such practices can be detrimental to players, limiting their ability to withdraw or enjoy their winnings fully. Casino Guru considers these limits an indication of a casino’s fairness and commitment to providing a positive player experience.
- Complaint Resolution: Casinos that handle complaints effectively and make amends based on Casino Guru’s recommendations see their Safety Index improve. Addressing customer grievances promptly and fairly is a positive indicator. Conversely, when a casino ignores complaints or behaves unfairly, the severity of these issues can lead to a significant decrease in their rating. Casino Guru tracks the nature and frequency of complaints, as well as how promptly and effectively they are resolved, using this data to adjust the Safety Index accordingly.
- Adherence to Recommendations: Casinos that update their T&Cs based on Casino Guru’s suggestions, eliminate unfair limits, obtain valid licenses, or show significant improvement in their market position due to increased traffic and revenue tend to experience a boost in their Safety Index. This responsiveness to feedback demonstrates a casino’s willingness to improve and prioritize player satisfaction. Notably, almost 600 casinos have already changed their T&Cs based on Casino Guru’s recommendations, reflecting a significant positive impact on the industry.
- Market Performance: An improvement in market position, indicated by increased traffic and revenues, often signifies a growing and satisfied player base. Casinos that show significant growth in these areas may see positive adjustments in their Safety Index, reflecting their ability to attract and retain customers successfully.
The Team Behind the Safety Index
Maintaining the integrity and accuracy of Casino Guru’s Safety Index is a complex process, managed by a dedicated team of over 40 professionals. The team is continually expanding to ensure timely updates across the extensive database. Each casino update or addition takes more than 4 hours, reflecting the thoroughness of the evaluation process.
The team at Casino Guru is composed of experts in various fields, including legal specialists, data analysts, complaint resolution specialists, and industry researchers. This multidisciplinary approach ensures that every aspect of a casino’s operation is scrutinized, from its legal standing and financial health to customer satisfaction and ethical practices.
Peter Matúška, Casino Data Team Lead & Complaint Specialist at Casino Guru, expressed his gratitude for the team’s dedication and hard work: “Thanks to their commitment, we were able to surpass our previous limits and achieve a new milestone, processing nearly 600 casinos in May.”
Commitment to User Safety
Casino Guru’s meticulous approach to Safety Index updates underscores its dedication to transparency, reliability, and user safety. The platform’s Safety Index, essentially the casino rating, is a representation of this commitment. As explained by Peter Jesko in a recent interview, the Safety Index is a comprehensive measure that evaluates a casino’s safety and fairness, providing users with a reliable benchmark. This index takes into account various factors such as licensing, T&Cs, complaint resolution, and overall customer satisfaction.
Jesko emphasized that the Safety Index is not just about penalizing casinos for negative practices but also about recognizing and rewarding those that strive to create a safe and fair environment for their players. This proactive approach encourages casinos to improve their standards, ultimately benefiting the entire online gambling community.
Looking Ahead
The ongoing updates and refinements in Casino Guru’s Safety Index underscore the platform’s dedication to transparency and reliability. As the online gambling landscape continues to evolve, Casino Guru remains committed to providing users with the most reliable and up-to-date information, ensuring they can make informed decisions.
The post Casino Guru’s Dynamic Safety Index: A Mid-Year Update appeared first on European Gaming Industry News.
Press Releases
BMM INNOVATION GROUP NAMES JOHN HELDERMAN AS CHIEF FINANCIAL & ADMINISTRATIVE OFFICER
Seasoned finance and operations executive brings decades of leadership to support BIG’s growth
BMM Innovation Group (“BMM”, “BIG Group”, or “BIG”), a technology conglomerate focused on product compliance testing, training, and cybersecurity solutions for the global gaming industry, today announced the appointment of John Helderman as Chief Financial & Administrative Officer.
With more than two decades of executive leadership in the gaming, finance, hospitality, and nonprofit sectors, Helderman brings extensive experience in financial strategy, operational oversight, and enterprise transformation. In his role, Helderman will help drive continued growth and strategic execution for the BIG Group.
BIG Chief Executive Officer Martin Storm said, “John’s deep financial expertise and operational leadership make him an outstanding addition to the BIG executive team. He has a strong track record of aligning financial strategy with organizational growth and creating value across complex, multi-entity businesses. His leadership will be important as we continue to expand our services and technology footprint.”
Before joining BIG, Helderman served as Chief Financial Officer of Fontainebleau Las Vegas, a $1 billion luxury resort, where he led accounting, IT, and procurement and was licensed as a Key Executive by the Nevada Gaming Commission. He also held CFO roles at Bluberi Gaming and The Brennan Entities, modernizing financial systems, enhancing operational efficiency, and supporting liquidity management during critical growth periods.
Earlier in his career, Helderman served as President & Chief Executive Officer of Goodwill Industries of Southern Nevada, where he led a financial turnaround that improved operating income tenfold. He also held senior finance roles at Caesars Entertainment, including Vice President of Finance and Capital Planning, managing large-scale budgeting and investment strategies across multiple Las Vegas Strip properties.
Helderman earned a Juris Doctor from the University of North Carolina School of Law and bachelor’s degrees in business management and economics from North Carolina State University. He is a licensed attorney in both Georgia and North Carolina and serves on the board of Goodwill Industries of Southern Nevada.
Helderman said, “Joining BMM Innovation Group is an incredible opportunity. BIG is a powerhouse in gaming and technology, and I’m thrilled to be part of a team that’s transforming gambling industry performance. I’m excited to help refine BIG’s strategies, systems, and processes and build on the momentum that’s already driving BIG’s growth worldwide.”
The post BMM INNOVATION GROUP NAMES JOHN HELDERMAN AS CHIEF FINANCIAL & ADMINISTRATIVE OFFICER appeared first on European Gaming Industry News.
ELA Games, an innovative game development studio, announces that its representatives will participate in panel discussions to share industry insights at the upcoming SBC Summit Malta on June 11, 2025, at the Casino Innovation stage.
2:00 – 2:45 pm: The Art of the Sequel: Balancing Innovation, Success, and Influencer Impact on Gaming Audiences
This panel discusses how sequels are a key tool for studios to refresh content and develop existing player relationships. Yaroslav Soloshenko, Business Development Team Lead, will highlight ELA Games’ approach to creating recognisable and memorable series while capitalising on success and positive momentum. Additionally, he’ll discuss the studio’s philosophy regarding creativity and game development.
3:45 – 4:30 pm: Platforms and Aggregators: Catalysts or Constraints in the Gaming Industry’s Future?
Marharyta Yerina, Managing Director, will take part in a panel discussion on the financial and business side of iGaming. Specifically, she will cover the relationship between game studios, content aggregators and platforms. She will provide key insights on the finances of these partnerships and how studios can utilise the increased reach these platforms provide to focus on innovation.
The post ELA Games to Share Insights During Two Panel Discussions at the SBC Summit Malta appeared first on European Gaming Industry News.
Bridging the gap between functional hardware and considered design, Phantum debuts its first line of high-performance mousepads. The collection is built for users who demand precision but won’t compromise on aesthetics. Developed in Paris by founders Amine G. and Victor B., the mousepads combine minimalist design with carefully selected materials and collectible elements, positioning the product as a functional tool and a design object.
Created for gamers and digital creatives, Phantum’s mousepads emphasize tactile performance while remaining visually restrained. The surfaces are crafted using Japanese Poron and advanced fabrics chosen for their durability, responsiveness, and sensory qualities. Each product is designed to enhance, not distract from, the overall composition of a desk setup.
The company’s visual language draws on space, transparency, and disappearance themes, an intentional move to create objects that integrate flawlessly into a work or play environment. “Every detail reflects our DNA: clean, sharp, and futuristic,” said co-founder Amine G., whose tech-focused YouTube channel, MRG TECH, has built a following of over 200,000 subscribers. “We create tools that disappear under the hand but leave a lasting impression through design, feel, and finish.”
Phantum’s founders launched the brand after finding few products that met their standards for both performance and design integrity. The debut line is only the beginning: the team is developing glass mousepads and matching performance sleeves, with plans to expand into a broader ecosystem of desk essentials. Each new release will continue to feature collectible packaging designed to add narrative value rather than act as decoration.
Though recently launched, Phantum is already drawing attention beyond France, particularly in Latin America, where design-conscious gamers have begun to integrate the mousepads into their setups. The first collection is now available on phantum.co, with new formats and accessories to follow.
The post Phantum Introduces High-End Mousepads with Collectible Packaging and Parisian Design Roots appeared first on European Gaming Industry News.
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