QTech Games launches QTechLabs to drive smarter BI partnerships with its clients

QTech Games, the leading game aggregator for emerging markets, has announced the launch of QTechLabs, allowing its platform clients and providers access to new network of data, analytics, and business-intelligence functionality, thereby cementing its border utility as a technology partner for more in-depth player profiling, engagement, and BI success stories.

QTechLabs comprises a toolkit and dashboard which translates QTech’s platform data into real-time commercial impact and insights, alongside responsible player-management outcomes that respect and enshrine lifetime value (LTV) for customers.

These tools now sit alongside QTech’s robust analytics and AI-driven capabilities – including its machine-learning game lobby, QTech Play – offering operators a comprehensive view of their business performance via advanced real-time dashboards, specifically designed for deeper understanding. As a result, QTechLabs can now assist operators in rigorous player narratives through its real-time monitoring and predictive analysis, identifying risk patterns and loss-making trends much earlier, and supporting proactive loss-mitigation rather than reactive reporting, while providing the data-led lens with which to interpret and define a fuller, more strategic approach to client decision-making – both for acquisition and retention.

All QTechLabs services are underpinned by the latest data science, empowering everything from player protection to product strategy, featuring user-interface configuration, preferred game-types, RG and promotions / key-customer management.

These new QTechLabs services are supported by two central pillars: people and infrastructure. QTech has put together a specialised team and built the underlying data architecture needed to move beyond static reporting and into real-time insights that actually drive well-informed action. 

Philip Doftvik, QTech Games’ CEO, said: “QTechLabs ushers in a step change to underline how we are so much more than an aggregator for our global partners. QTechLabs reinforces our belief that QTech should operate as a true tech partner, not just an aggregator offering games. And by building a deeper understanding of both client and provider needs, we will be a partner that can truly support and excel the growth – both for operators and suppliers. We’re working towards stronger trust, greater transparency, and more open communication — aligning strategies across the entire ecosystem. This complimentary service is perfectly aligned within our growth strategy to broaden our offering and leverage our strong network effect across emerging markets.

“Through QTechLabs, clients and providers will gain a smarter, more strategic approach to decision-making. After all, data only becomes meaningful when you understand the behaviours and patterns behind it. With this service, our customers across Europe, Asia, Africa and Latin America will enjoy a powerful competitive edge—turning sharp business intelligence into wise actions that track both commercial and RG imperatives. Whether that means facilitating better communication between products to improve the execution of marketing campaigns, or the integration of real-time-effective risk-profiling which enhances an operator’s ability to segment their customers to support growth, and also detect and prevent problem gambling – outcomes which are not possible to achieve with standard-issue CRM products.

“Ultimately, we now have the requisite data analytics dedicated to empowering our partners through accessible, actionable insights — offering them a holistic, narrative-driven view of their business performance.”

QTechLabs’ benefits include:

Reporting to Real-Time Loss Mitigation – helping clients protect margins while still maintaining healthy player engagement.

Data-Driven Business Decisions – separating correlation from causation. By analysing data at scale, we’re able to move past assumptions and surface the real commercial drivers behind performance. 

Reducing Churn via Targeted Engagement – creating highly targeted CTAs – based on player behaviour, value, and lifecycle stage – to deliver well-timed messaging that reduces churn and optimises the customer lifecycle.

Reactivating Lost or Dormant Players – tailoring offers and incentives to individual player profiles, premised on fine-grained historical behaviour to drive meaningful re-engagement – key to the clients’ work within retention (CRM).

Monthly Insight Packs: From Numbers to Actions – sending out monthly insight packs that go beyond traditional KPIs, with a focus on opportunities, risks, and optimisation across content, markets, and player segments.

Sharing Knowledge, Strengthening Brands – actively sharing best practices to help our clients and providers build stronger, more resilient brands.