Complaint service secures $74.3 million for users, as individuals get six-figure recovery payment

AskGamblers’ unique complaint service has recovered over $74.3 million for users, new figures show.

The AskGamblers Casino Complaint Service (AGCS), which was initially established in 2009, has successfully resolved thousands of user complaints, including most recently recovering $110,000 for a single user.

The service, which is offered in six different languages, has received over 90,000 submissions, processing over 30,000, and resolving over 23,000.

AGCS successfully recovers $110,000 for a single user

The AGCS has recently helped return $110,000 to a user, recovering the six-figure payout for the individual after they discovered that it would take three years to receive their full winnings.

Service recovers over $74.3 million for casino users in latest milestone

Latest figures by AskGamblers show that the AGCS has now recovered $74,327,198 for users, with a report in May revealing that the service had recovered $2,594,789 during the first quarter of 2025 – nearly two-fifths of last year’s total within three months.

• The AGCS is also recovering an average 53.8% more money per-day, securing users an average of $28,947.66 per-day, compared with $18,826.63 in 2024.
• In March, the AGCS surpassed the $70 million figure, just over a year after reaching the $60 million total.
• Last year, the AGCS was recovering an average of $124,481.73 per-week for users, and $539,420.83 per-month.

Discussing the services’ latest success and milestone, Danijela Pavlovic, Customer Support Team Lead said:“In 2009, we recognised that thousands of players were having issues withdrawing funds from online casinos, and since then, the AGCS has worked tirelessly to resolve these issues for users.

Our latest triumph of recovering $110,000 for a user is a testament to the work of the unique AGCS team, who strive to offer a dedicated and straightforward service for players.

Last year, we recorded a 28.57% increase in the number of complaints received compared with the previous year, with the AGCS team recovering an average of $18,000 per-day for users across all languages and affiliate programmes.”