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Increase in Number of People Accessing the National Gambling Support Network

GambleAware, the leading charity and strategic commissioner of gambling harms prevention and treatment services in Great Britain, has published the latest annual report for the National Gambling Support Network (NGSN), which shows an increase in the number of people treated for gambling harm through the network.
The new report shows that almost 11,000 people received support or treatment from the NGSN between 1 April 2023 and 31 March 2024. Of those, almost 7500 received structured treatment such as cognitive behavioural therapy (CBT), one-to-one support or residential care. This was a 12% increase in the number of people with gambling harm who received treatment from the previous year. This year, for the first time, the report also outlines the number of people who received early intervention for gambling harm, with 3291 people receiving early intervention and support to talk about their gambling, and 3048 people who received early intervention and then went on to receive treatment.
The NGSN is commissioned by GambleAware and provides free, confidential treatment and support services for gambling harm, working with the NHS and other third sector organisations. It offers a range of integrated, holistic treatment and interventions which are tailored to an individual’s specific needs. The network operates across in England, Scotland and Wales, and is available for anyone who is experiencing harm from gambling, including those affected by someone else’s gambling. The NGSN offers three tiers of treatment and support:
Tier 2 – initial early intervention and support for people worried about their gambling, which may involve speaking to a trained professional from one of the NGSN’s regional or national services who will give initial support and if treatment is required talk people through their options.
Tier 3 – which could include forms of treatment such as one-to-one support, group treatment or cognitive behavioural therapy (CBT)
Tier 4 – the most specialised and intensive level of care within the NGSN, where a person stays at a residential treatment centre.
The report also shows the speed with which people received support from the NGSN, with 50% of people looking for treatment having their first appointment within six days of making contact with the NGSN and 75% within twelve days.
Outcomes from treatment were also overwhelmingly positive, with 95% of those who completed their treatment seeing an improvement. Among those who completed treatment, the rate of “problem gambling” fell from 87% to 10% between initial assessment and completion of treatment.
The figures in the report also show the severe harms that gambling can have on all parts of people’s lives. Among people receiving treatment for their gambling, two thirds (66%) reported being in debt due to gambling, 24% had experienced a relationship loss and 11% had experienced a job loss because of their gambling.
As well as the increase in the number of people treated, the report also showed a trend where the proportion of clients seeking help from the NGSN due to another person’s gambling (known as affected others) has increased over time. The rate of affected others seeking support was higher for the year at 15% than the past five-year average of 13%.
Anna Hargrave, GambleAware Chief Commissioning and Strategy Officer, said: “In 2023, we launched new commissioning arrangements that expanded the NGSN’s scope to include prevention and early intervention, in addition to treatment. This means that our services are now working much more closely with local communities, reducing stigma and removing the barriers to accessing treatment.
“Not only have we reached more people, we have been able to identify and support people at a much earlier stage and that is part of the reason why we have seen an increase in people receiving treatment and support. Our new commissioning arrangements also included the addition of the Primary Care Gambling Service who work closely with our third sector providers enabling us to support more people across the NGSN.
“We look forward to the introduction of the statutory levy on gambling operators and the future gambling harms commissioning system, and we will continue to work in partnership with all those in the sector including the NHS.”
Professor Dame Clare Gerada, Director of the National Primary Care Gambling Service, said: “We work closely with third-sector organisations and charities to care for patients and their affected others experiencing gambling-related harms. Working as part of the National Gambling Support Network (NGSN), we share our clinical expertise and skills in gambling-related harm to those network members and learn from each other. This allows us to enhance the care all of us can provide to patients and ensures those experiencing gambling harm receive the most appropriate care and support when needed.”
The post Increase in Number of People Accessing the National Gambling Support Network appeared first on European Gaming Industry News.
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Ygam Welcomes Two New Trustees

Ygam has strengthened its board of trustees with two appointments bringing combined expertise in governance, policy, public affairs and safeguarding.
Judy White joins the Ygam board with over 20 years of experience in governance and operational leadership across the not-for-profit sector. A Chartered Secretary, Judy has a proven track record in governance, risk management, data protection, transformation and stakeholder engagement. She most recently served as Head of Governance at the British Association for Counselling and Psychotherapy (BACP), where she oversaw governance, assurance and risk across the organisation.
Previously, Judy spent seven years at the Gambling Commission as a Senior Manager in Licensing, where she played a key role in assessing complex licensing applications. Judy’s deep understanding of governance frameworks and regulatory environments will provide crucial oversight and support as Ygam continues to grow and evolve.
Iain Corby joins alongside Judy as an experienced leader with a diverse career spanning consultancy, government policy, and the third sector. His early career included 12 years as a programme management consultant at Deloitte before transitioning into policy work.
Iain has experience working in gambling harms prevention sector, previously serving as Deputy Chief Executive of GambleAware. He is currently the founding Executive Director of the Age Verification Providers Association which prioritises child protection in the digital space. With an MBA from UCLA and a reputation for delivering performance improvements, Ian brings strategic insight, commercial acumen and a wealth of knowledge in public affairs and communications.
Mike Wocik, Chair of Ygam, said: “We are delighted to welcome Judy and Iain to the Ygam Board. Their wealth of experience and expertise will further strengthen our governance and strategic leadership, ensuring we continue to operate at the highest standards. Strong governance is the foundation of our success, and their insights will be invaluable as we grow our impact and evolve as a leader in our field. I look forward to working with them to drive our mission forward and make a lasting difference.”
Judy White said: “I’m excited to join the fantastic team at Ygam. I’m passionate about supporting children and young people, and I’ve been hugely impressed by Ygam’s position as a leader in their field, with a clear commitment to high standards of governance and impact. I look forward to engaging and collaborating with the board and staff to advance Ygam’s vision and mission, ultimately supporting children and young people in safely navigating our increasingly digital world.”
Iain Corby said: “Although it has been six years since I was at GambleAware, I have followed developments in the field from a distance and recognise this is a time of great change and opportunity with the introduction of the new levy. The growing focus on prevention has never been more important, and I look forward to supporting the board, the whole leadership team, and the impressive team that is delivering such a formidable impact for young people across the country and beyond.”
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Narva Communications Becomes Svenska Spel’s New Agency for Corporate Communications

Narva Communications has become Svenska Spel’s new agency for corporate communications.
“We received high-quality bids from some of Sweden’s leading agencies in Corporate Communication. After a thorough evaluation process, Narva was the agency that received the highest score. They have demonstrated great strategic acumen, strong analytical skills and a very good understanding of Svenska Spel’s mission and communication needs,” Andreas Jerat, Head of Corporate Communication at Svenska Spel, said.
Narva’s assignment includes strategic communication support within Corporate Communication, Public Affairs and financial communication. The assignment also includes the production of annual and sustainability reports. The agreement is valid for two years starting in May 2025, with the possibility of extension 1 + 1 year.
“We are extremely proud that Svenska Spel has chosen Narva as a partner for its group communications. Svenska Spel is one of Sweden’s most well-known brands with an important social mission. We look forward to working with them to develop communications and help further strengthen the image of Svenska Spel as a role model for games that are offered in a safe and responsible manner,” said Frida Dahlgren, CEO of Narva Communications and account manager for Svenska Spel.
The post Narva Communications Becomes Svenska Spel’s New Agency for Corporate Communications appeared first on European Gaming Industry News.
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Online Casino Legalization in Illinois: Study Finds Two-Thirds of Voters in Favor

A recent survey has confirmed that almost two out of three (63%) of Illinois residents support legalizing online casinos.
The survey, created by casino bonus and online casino review site BonusFinder.com, asked 1,000 Illinois residents their take regarding legalizing online casinos. The focus group covered voters across a variety of political backgrounds, age groups, and different geos.
Despite online casinos currently being illegal in Illinois, and the only way to access them is illegally, the survey found that one in four residents (26%) admitted to having played at an online casino.
According to a separate analysis, which delved into how much US States could be missing out on in online casino tax revenue, it revealed that Illinois could be missing out on up to $788m. Instead of going to the State, this potential tax money is being funneled to unregulated offshore gambling platforms.
When questioned, hypothetically, how residents would prefer the tax revenue to be spent they prioritized: public education (61.4%), mental health and addiction services (54.8%) and improvements in infrastructure (44%).
Other services that were still important, but less of a priority, to those questioned in the survey were: affordable housing (38%), crime prevention (33.1%), community programs (26.2%) and environmental initiatives (22.7%).
“These findings show that Illinoisans are ready for online casinos, as long as it’s done responsibly,” commented Luciano Passavanti, Vice President at BonusFinder.com.
“The message from voters is clear – they want safe, transparent platforms and strict oversight.
“They also want to know that tax revenue from online casinos will directly benefit their communities; whether that’s through education, healthcare, or local infrastructure.
“Illinois is already a major gaming market. Legalizing online casinos is the next logical step.”
While the majority of voters were in favor (63%), 19% were against legalization and 17.5% remained unsure.
The largest age group supporters of legalizing online casinos was the 45-54 age group, with 68.8% being in favor. However, the age group whose least in favor of legalization remained to be those aged 65 and over – with 51.2% being in favor of legalizing online casinos in Illinois.
The second-largest age group in favor of legalizing iCasinos are those aged 35-44 (64.1%), the third-largest group stood to be those in the 18-34 age bracket with 63.7% of voters supporting legalization.
When it comes to the battle of the sexes, men were found to be significantly more open to the idea of legalization, with 70.5% of men in support. However, in comparison, just 58.3% of women were found to be in support of legalizing online casinos in the State.
Furthermore, a variety of correspondents across different political views were also questioned; with findings revealing that Republican voters were slightly more in favor (65.4%) of legalization compared to Democrat voters (63.3%).
The post Online Casino Legalization in Illinois: Study Finds Two-Thirds of Voters in Favor appeared first on European Gaming Industry News.
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