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Exclusive Q&A with Mike Fox, CFO at Crystal WG
Q. Let us start with a quick intro of yourself for starters. Could you briefly describe your career?
A. I have 20 years’ experience in the gambling industry. For more than 10 years, I worked as the Group CFO of Euronext listed company Thunderbirds Resorts in Panama. I was lucky enough to work on some fantastic land-based casino projects in several emerging markets. At the time, the group operated 30 casinos and 10 hotels with 5,000 employees in the Philippines, Panama, Peru, Costa Rica and Nicaragua.
I played an integral role in helping expand our remit, opening two large properties in the Philippines – one included a hotel, golf course and casino and the other a hotel and casino. In Lima, Peru the group purchased six hotels and opened a flagship casino in the heart of Miraflores along with acquiring several slot parlors around the country. In Costa Rica, the group opened a flagship casino adjacent to the International Airport and subsequently several more casinos. In Panama, the group operated six casinos. At the time these properties were built, they were the best casino products to enter the markets.
In 2015, I joined Crystal Wealth Group to offer my financial consulting and investment experience for casinos, iGaming and the crypto/NFT space before helping launch new online casino BetCoco this year.
Q. You are a veteran casino professional. How challenging is a shift to the online casino segment?
A. One key difference is the ability to reach a global audience using the power of the internet. This is where a lot of time is spent with every territory we target in making sure we match the specific compliance requirements and own the correct operating licences to be able to offer our product to specific regions.
However, whether it’s land-based or online, the premise of operating a casino brand remains the same. If you can provide a service that surpasses customers’ expectations and offers them an experience that they cannot get anywhere else, they will return.
This is something we have focused on heavily in our design of BetCoco.
Q. Tell us about BetCoco. What are the immediate objectives of the company? Could you also tell us quickly about your job brief.
A. BetCoco is a fun brand that offers the best-in-class player experience with the leading games and services that the industry has to offer. Innovation is at the foundation of everything we do through creating the best features to continuously improve our user experience.
We initially launched in cryptocurrency, yet now offer fiat. One of our immediate objectives is to onboard new customers from the territories where we are operational. We are going to be working with the industry’s top affiliates and media partners to bring quality traffic to our site in every location we are situated.
My role is to facilitate this by focusing our investments on markets that are not necessarily saturated with competitors where our players get excited about a new brand with attractive bonus and loyalty programs.
Q. Could you now talk about your digital marketing strategies and the benefits that customers are going to get from BetCoco?
A. We’re quickly deploying exciting paid media marketing and affiliate campaigns to let the markets know about us such as in Brazil we are partnering with the top affiliates in the market to promote our recurring bonus offers.
We also have a very clear approach to making customer satisfaction one of our key goals. For instance, our aggressive customer bonus plan with 100% bonus up to 0.5BTC is designed to attract keen crypto players – and now we are on the verge of releasing industry-best bonus rewards for fiat customers.
Q. According to your recent press release, BetCoco wants to bring back “more thrill” for customers, which is something that “iGaming operators have lost in their brand promotions in recent years”. Could you elaborate a bit on this point?
A. We think some of the bigger operators with a large market share lose touch sometimes of what will attract players that are new to online gaming. Especially, in emerging markets like Latin America, Asia and Africa, we plan to be the trusted brand that excites new players to begin their online journey into iGaming.
Q. What are the features BetCoco offers as of now and in which markets they are available?
A. We have created a best-in-class suite of tech with our iGaming software platform integrated with the best gaming providers, My Affiliates for affiliate management and Customer.io for CRM. Our intention is to give our players a first-class betting experience and a seamless user journey. This includes making them feel special and appreciated with our special offers and VIP treatment.
We understand that some of our users enjoy the feeling of betting next to friends / other users. So, we are offering exclusive live tournaments and daily challenges and leaderboards with new games announced weekly. Our platform allows players to collect loyalty points and redeem for special rewards and prizes.
Q. Could you outline the new initiatives of BetCoco that are in the pipeline and likely to roll out in the next two years?
A. Our group is the process of launching new sites under a Malta license that will allow us to enter higher value markets. We are also acquiring best in class technology to continue to build additional brands under Malta licensing using our own CMS platform to allow complete control over the customization of our sites for each market.
Thanks to the metaverse and advanced VR Technology, players can now visit physical casinos from the comfort of their homes. We plan to have all kind of VR Games – Blackjack, Roulette, Poker, Game Shows, and even a Sports betting room, where the player can wager on a sports match and stay to watch the game next to other users, just like in Vegas! For this, player just needs to have a VR headset.
We have built relationships with the world’s best metaverse and VR tech companies and will integrate this technology into our brands over time.
We also plan to offer the ability to mint NFT slot machines with a shared revenue model and NFT player passes with in-app purchases.
Q. You plan to enter new markets, especially in Africa and Asia. What are your plans to tackle the fluid state of regulation in many of the African and Asian countries, with respect to cryptocurrency. For example, in India, a potentially large market, the legal stature of cryptocurrencies is in a disputed state. What will be your strategy?
A. While our view of the markets is worldwide, including Asia and Africa, we also see solid opportunities to secure country level licensing in places like Peru and Colombia. In addition, in the short term, we plan a major push in Brazil during the World Cup period. Since we have a presence in Latin America, for example, it allows us to understand better the local players and create brands that appeal to the particulars of each market.
Q. Finally, what is your take on the future of igaming segment, especially in relation to advances in technology such as machine learning and block chain?
A. Artificial intelligence and machine learning is becoming and will be a very important part of the iGaming industry in years to come.
From better understanding user experience through advanced data sets to more complex security measures via anti-money laundering detection software to faster transaction speeds via blockchain-powered cryptocurrencies, the advancements in technology can benefit the industry in so many ways – and it’s still growing.
These developments allow us to operate in a sector that is safer, more enjoyable and just generally more informed. For instance, with machine learning, we can hone the information we have on our customers to create better experiences. With blockchain, we can offer users the most streamlined and frictionless approach to playing.
As technology is always evolving, part of our mission is to evolve with it, so our players can enjoy the best and most advanced gaming. To bolster customer experience, we are already looking at planning to design and incorporate our own VR Games on-site. These games will be available in 1st person view, as well as in 3rd person view. Our VR Casino Games will offer players the most immersive experience on the market.
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Introducing Rhythm of Resistance: A Fresh Rhythm Metroidvania Where Your Playlist Is Your Weapon
Drenched in Darkwave: Innovative 2.5D Rhythm Based Metroidvania – Fueled by Forbidden Music and Gothic Soundscapes.
NetherMoon Game Studio, a small independent development studio based in Karlstad, Sweden, unveiled today Rhythm of Resistance, a shadow-draped adventure that fuses the somber tones of gothic and darkwave music with atmospheric Metroidvania exploration, creating an unforgettable game experience unlike anything you’ve seen, or heard, before.
Proudly tipped to be the world’s very first Rhythm Metroidvania, Rhythm of Resistance places explorers in the role of Aria, a hero fighting for survival in a dystopian future where music is forbidden, joy outlawed, and the skies hang heavy with cloying silence. The world is ruled by shadow and steel, until Aria discovers a relic of the old world – a cracked cassette player pulsing with forbidden power. This ancient music player unlocks a host of mysterious abilities, and allows her to navigate through labyrinthine dungeons, spectral foes, and traps as cruel as they are cursed. Each corridor hums with a forgotten melody, each enemy a sentinel of silence.
In Rhythm of Resistance, music is your key to success. As your adventure progresses, Aria discovers dusty cassettes hidden in the ruined world and expands her music library, unlocking more than 20 unique tracks, each holding the key to progression and altering the gameplay, unlocking different stats and abilities. Choose your playlist with care, in Rhythm of Resistance, your chosen beats can be your saviour or your downfall, with each track dynamically changing your surroundings, working at a different tempo to increase or devastate your chances of survival. Players will enjoy full freedom to choose the haunting songs, and will watch as the entire world around them reacts to their choices.
Expected to release in 2026 on Steam, Rhythm of Resistance offers a host of unique gameplay features, the first and only Metroidvania adventure where your playlist is your weapon! With music controlling your destiny, playlists can not only alter your surroundings, but alter enemy behaviour, reveal hidden paths, and solve the most fiendish of musical puzzles.
Music is a key factor in the title, with two early band announcements being Swedish goth sensation ABU NEIN, who took the darkwave world by storm with the release of their debut album “Secular Psalms” in 2020, and Underground Fire, a Swedish gothic rock band formed in 2015 by the aptly named Rob Coffinshaker in 2015. More musicians will be announced as the game’s development progresses, but you can be sure that they will delight any fans of the genre.
Joel Fjällsby, Founder & Creative Director at Nethermoon Game Studio commented, “I wanted the music to be real songs with lyrics and everything. Like an old track you could actually find on a forgotten cassette tape. With this in mind, I reached out to bands that felt like a great fit—and everyone so far has fallen in love with the project.”
Get your groove on and feel the beat to attack, parry, dodge, and unleash powerful abilities, all in perfect sync to your soundtrack. Be on the lookout for spare parts to upgrade your music player and unlock new powers as you traverse a vast, haunted landscape of crumbling cathedrals, rust-choked catacombs, and decaying factories echoing with the whispers of lost, solemn songs as players guide Aria to uncover clues of a long-forgotten past.
Rhythm of Resistance Feature Highlights:
- World’s first rhythm based Metroidvania where every beat defies the void, and your playlist is your weapon!
- Wield the force of music to unlock exciting features and abilities.
- Discover 20+ forbidden cassette tapes,each one distorting reality in strange and surprising ways while dynamically changing your game experience
- Choose your tracks wisely to alter enemy behaviour, reveal hidden paths, and solve musical puzzles.
- Stay on the beat to stay alive! Attack, parry, dodge, and unleash powerful abilities in sync with the dark pulse of your chosen song.
- Traverse a vast interlinked world of cathedrals, catacombs and factories to uncover clues of a long-forgotten past.
- Collect spare parts to upgrade your music player and unlock new abilities.
- Featuring a haunting gothic darkwave soundtrack from a range of underground artists.
Joel Fjällsby, Founder & Creative Director at NetherMoon Game Studio commented, “I’ve always been drawn to dark music, dystopian worlds, and of course Metroidvanias—so this project is the perfect fusion of everything I love. Honestly, I’m surprised no one’s made a game like this before. It’s a massive undertaking, especially for a new studio, but I love every hour of it. Seeing this dark, mysterious world come alive is incredibly rewarding.”
Rhythm of Resistance – Every beat, a rebellion. Every song, a revolution.
To find out more about Rhythm of Resistance and to Wishlist, please visit the Steam page here: store.steampowered.com/app/3269550/Rhythm_of_Resistance/
Find out more about the team on the Nethermoon website: nethermoon.com
Stay up to date with all the latest news by following NetherMoon Game Studio on social media: YouTube, Instagram, Facebook, TikTok, X, LinkedIn
The post Introducing Rhythm of Resistance: A Fresh Rhythm Metroidvania Where Your Playlist Is Your Weapon appeared first on European Gaming Industry News.
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Aristocrat Interactive Delivers New Player-Centric Experience to Cliff Castle Casino Hotel Through Mobile and Cashless Systems
Cliff Castle Casino Hotel Expands Long-Standing Relationship with Aristocrat Interactive Through New Products & Solutions
Aristocrat Interactive™ announced today the roll out of new player-centric solutions to Cliff Castle Casino Hotel, located in Camp Verde, Arizona, as part of a recent deal under its Gaming Systems division.
Already an Oasis™ customer for over 20 years, as part of the deal signed in December, Cliff Castle Casino Hotel will be adding Aristocrat Interactive’s player mobile app, PlayerMax™, as well as its Mobile nCompass™ cardless solution, ONE LINK progressive management solution and Oasis Loyalty™ suite of products, all rolling out over the course of the summer.
“Cliff Castle Casino Hotel has been a valued customer of Oasis™, our comprehensive casino management system, for over two decades now,” said Kristen Jones, VP of Sales of Aristocrat Interactive Gaming Systems. “We take great pride in being a trusted provider of products that support casino operations, while also keeping the player experience top of mind.”
These additional products will enable Cliff Castle Casino Hotel to push real-time progressive data to marquee video displays and electronic gaming machines (EGM) on the floor through ONE LINK. Separately, the Oasis Loyalty™ suite of products, will allow for advanced campaign management and enterprise-wide tier management – ultimately, leading to operation efficiencies and strengthened player retention.
Through PlayerMax™, Cliff Castle Casino Hotel patrons will benefit from access to a blend of immersive options, engaging features like live progressive jackpots, exciting rewards and personalized offers to stay informed through timely, location-based communications.
Players will also be able to “card-in” via their mobile device, enabling them to play an EGM without having to insert a physical players’ card.
“Aristocrat Interactive has been instrumental in our ability to provide our players with a personalized and entertaining casino experience,” said Paul Hamm, Director of Gaming for Cliff Castle Casino Hotel. “We’re confident that the addition of these products will continue to elevate the player experience and show the value we bring to players, reinforcing Cliff Castle Casino Hotel as a premier gaming destination.”
The post Aristocrat Interactive Delivers New Player-Centric Experience to Cliff Castle Casino Hotel Through Mobile and Cashless Systems appeared first on European Gaming Industry News.
Zimpler, a leading Swedish company in Pay-by-bank solutions, today announced the launch of Zimpler ID+, a new identity layer designed to simplify compliance and accelerate user conversion within digital payment environments. By embedding biometric identification and regulatory checks directly into the first user interaction, Zimpler ID+ reduces friction in sectors with complex onboarding requirements.
“Zimpler ID+ gives our partners a direct path to compliance and conversion – cutting onboarding time, reducing drop-offs, and removing the need to build identity infrastructure in-house,” said Tobias Gunnesson, Chief Product Officer at Zimpler.
“While most verification flows still rely solely on deposit-based triggers or cookie tracking, we’re the first to enable verification at the point of entry – meeting compliance head-on and delivering a better user experience from the start.”
Purpose-built for highly regulated digital environments
Zimpler ID+ serves industries where compliance is critical and abandonment rates are costly, such as iGaming and financial services. It ensures users are verified from the start, without requiring deposits or post-registration identity checks.
Key features include:
- Quick onboarding: Verification and collection of KYC data takes place at the first point of contact, not only at the point of payment
- Seamless return user experience: Returning users can identify with biometric technology and are recognized with the help of cookies
- Works even without cookies: If cookies are unavailable, the user can easily identify themselves using a passkey
- Built-in compliance: Regulatory assurance at every step of the customer journey
By functioning as a unified identity layer from sign-up through repeat visits, Zimpler ID+ helps businesses minimize onboarding churn and maximize regulatory confidence.
Solving identification friction at scale
The launch of Zimpler ID+ comes as businesses across Europe face rising pressure to improve digital onboarding while maintaining regulatory standards. National ID systems remain foundational – but they weren’t built to optimize every business touchpoint.
Zimpler ID+ complements these systems by offering operators a plug-in layer of biometric identification and gathering of KYC information tailored to business needs. It removes the need for deposit triggers, repeated logins, or re-verification after a device change.
“With Zimpler ID+, we’re introducing a flexible approach that gives businesses more control over identity flows – without compromising security or relying solely on external systems” said Gunnesson.
Product availability
Zimpler ID+ is now available as a value-added service to select partners in Finland, with more markets to be added in the future.
By embedding advanced onboarding capabilities directly into its existing infrastructure, Zimpler expects ID+ to strengthen customer retention and enhance platform value across regulated sectors for years to come.
The post Zimpler introduces ID+: A next-gen identification layer for digital payments appeared first on European Gaming Industry News.
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