Compliance Updates
UKGC Imposes £3.4M Fine on In Touch Games
In Touch Games is required to undergo extensive auditing after a Gambling Commission assessment revealed social responsibility, money laundering and marketing failures. The company has also received an official warning and has to pay a £3.4m fine for the failures.
Social responsibility failings included: Stating in its Responsible Gambling Team interaction guidance that a bonus may be offered if a customer provides identification.
Not putting into effect its policies and procedures for customer interaction for seven customers where it had concerns that a customer’s activity may indicate problem gambling.
Not using all relevant sources of information to ensure effective decision making, and to guide and deliver effective customer interactions for those seven customers. If the Licensee had followed its policy it should have given more consideration to placing mandatory limits on customer accounts.
Anti-money laundering failings included: Having a risk assessment which did not take into account the risk of allowing customers to use a payment provider which also acts as an exchange for crypto-currencies.
Neglecting to conduct appropriate levels of Enhanced Customer Due Diligence.
Failing to critically review Source of Funds information once it was requested.
Fair and transparent terms and practices failings included: Not stating in an SMS text the minimum and maximum deposits in an offer’s significant terms.
Not stating in an SMS text the time limit for which the bonus offer could be claimed.
As part of a new licence condition In Touch Games shall, at its own expense, instruct a firm of independent auditors to carry out an audit that ensures full compliance with the Licence Conditions and Codes of Practice.
Richard Watson, Commission Executive Director, said: “Through our challenging compliance and enforcement activity we will continue our work to raise standards in the industry and continue to hold failing operators to account.”
As part of the process to put in place information sharing agreements with other regulatory bodies, CEO of the Gambling Regulatory Authority of Ireland, Anne Marie Caulfield signed a Memorandum of Understanding with Magali Clavie of the Belgian Gaming Commission.
This agreement establishes a framework for cooperation and sets out the broad principles of collaboration between the Gambling Regulator and the Belgian Gaming Commission. The shared aims of both regulators are to enable closer working relationships which will enhance each organisation’s ability to discharge their respective duties and functions.
The Belgian Commission have given their time generously in the set up phase of the GRAI and their support and advice has been greatly received.
This is the second of a series of MOUs which the GRAI intends to put in place with other Gambling Regulators across the EU in the months ahead.
Anne Marie Caulfield, CEO of the Gambling Regulatory Authority of Ireland, said: “This Memorandum of Understanding with the Belgian Gaming Commission is a significant step in formalising the working relationship between Irish and Belgian gambling regulators. I would like to thank Magali Clavie, Steve Mees, and their colleagues for the support and advice they have given the Gambling Regulatory Authority of Ireland in its formative phase.”
The post GRAI Signs Memorandum of Understanding with Belgian Gaming Commission appeared first on European Gaming Industry News.
Compliance Updates
Scientific Games Granted License from UAE’s General Commercial Gaming Regulatory Authority
Scientific Games is licensed by the General Commercial Gaming Regulatory Authority as a Gaming-Related Vendor for the supply of lottery products and services in the UAE. The GCGRA is the federal executive agency responsible for regulating and overseeing all commercial gaming in the UAE to ensure fairness and transparency.
The agency was established in 2023 to cultivate world-class commercial gaming operations and implement efficient regulation, grounded in the principles of integrity, innovation and responsible practices. Commercial gaming activities in the UAE include lottery, internet gaming, sports wagering and land-based gaming facilities.
With operations on five continents, Scientific Games provides retail and digital games, technology, analytics and services to 150 lotteries in 50 countries around the globe.
“We are extremely pleased that Scientific Games has been authorized as a lottery supplier in the UAE with this license. We look forward to putting our more than 50 years of expertise to work in the UAE to offer high-performing products that will responsibly help drive revenue for lottery programs supporting local communities and projects of national importance,” said Michael Conforti, President, International Business for Scientific Games.
The post Scientific Games Granted License from UAE’s General Commercial Gaming Regulatory Authority appeared first on European Gaming Industry News.
The International Association of Gaming Regulators (IAGR) has released the program for its upcoming annual conference, to be held in Toronto from 20-23 October.
With the theme ‘Resilient regulation: Exploring what works, why and what’s next’, the event brings together global regulators and thought leaders to examine how regulatory frameworks can evolve to meet today’s challenges.
The four-day program explores timely issues, including the rise of AI and behavioural analytics, the impact of converging technologies, cross-border collaboration and the continued push to strengthen responsible gambling policies.
IAGR President Ben Haden said the program offers a strong preview of the content and conversations delegates can expect in Toronto.
‘This year’s program showcases the breadth and complexity of the challenges facing gambling regulators worldwide, from protecting player wellbeing to tackling illegal markets and understanding new technologies,’ Haden said.
‘I encourage regulators, researchers and policy professionals from around the world to join us in Toronto. The conference is a space to learn, share experience, challenge assumptions and shape the future of effective, collaborative regulation.’
Confirmed speakers and panellists include:
- Andrew Rhodes, CEO, Gambling Commission, Great Britain
- Anders Dorph, Director, Danish Gambling Authority, Denmark
- Dr Karin Schnarr, CEO and Registrar, Alcohol and Gaming Commission of Ontario, Canada
- Mark Vander Linden, Director of Research and Responsible Gaming and Carrie Torrisi, Chief of Sports Wagering Division, Massachusetts Gaming Commission, United States
- Bashir Are, CEO, Lagos State Lotteries and Gaming Authority, Nigeria
- Teo Chun Ching, Chief Executive, Gambling Regulatory Authority, Singapore
- Ladipo Abiose Akolade, Founder, GamblePause Initiative Africa, Nigeria
- Rasmus Kjaergaard, CEO, Mindway AI, Denmark
- Tracy Parker, Senior Vice President, Accreditation, Advisory and Insights, Responsible Gambling Council, Canada
- Pedro Romero, Chief of Safer Gambling Partnerships, BetBlocker, Gibraltar
- Sonia Wasowska, Head of Supervision, General Commercial Gaming Regulatory Authority, United Arab Emirates
- Steven Blackburn, Partner, Ashurst Risk Advisory, Australia
The event will be held at The Westin Harbour Castle on Toronto’s waterfront.
The post IAGR announces program for IAGR2025 conference in Toronto appeared first on Gaming and Gambling Industry in the Americas.
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