NatWest Introduces 48-Hour Delay Gambling Block Feature on Debit Cards

National Westminster Bank (NatWest) has introduced a 48-hour delay gambling block feature on debit cards. The feature is effective for both physical and virtual debit cards and is NatWest’s newest initiative to tackle gambling harms.

During lockdown, NatWest saw a decline in gambling transactions. As restrictions have eased, gambling-related spend amongst NatWest customer has started to increase rapidly. Overall gambling-related spending is around 32% higher in September 2020 than in 2019.

The friction that has been built in to enhance the block means that customers will now have to wait 48 hours before they can make gambling-related payments, during which time any attempted transactions will be automatically declined.

“The introduction of a gambling block for debit card customers will help us to equip gamblers experiencing harm across the UK with more tools to support their recovery. At NatWest, our partnership with GamCare is hugely important. Excessive gambling and financial hardship go hand in hand, and over the last year we have offered an increasing amount of help to those customers who need it most through our trained specialists and by donating branch space for treatment therapy to reduce barriers to access. I look forward to developing this work further and offering greater access to services through our work with GamCare,” David Lindberg, CEO of Retail Banking at NatWest, said.

“The ability to block gambling transactions through your bank card or app is an important tool for those struggling with their gambling, and is ideally used together with other practical tools such as self-exclusion, blocking software, and specialist support around the issue. A recent report from the University of Bristol Personal Finance Research Centre has highlighted that ‘positive friction’ such as a cooling off period is important for the success of blocks, as this prevents them being turned off in the event of urges to gamble. GamCare is pleased to see NatWest take this positive step to support their customers and we hope more of the financial sector follows suit,” Anna Hemmings, CEO of GamCare, said.