Industry News
Raffle House response to Lotteries Council demand for parity with prize draws
The Lotteries Council is asking the government to ‘level the playing field’ between charity lotteries and prize draws, but these are two different products. It’s also worth noting that any company currently operating in the regulated gambling space could adapt its model to fall outside the Gambling Act 2005’s definition of gambling by offering a free entry option, as we do.
Comments from James Mieville, Executive Director of Raffle House, in response to the report:
“We fully comply with legislation related to operating under the free draw model and all of our competitions offer a free entry option that is displayed as prominently as the paid entry option, in line with the Gambling Act 2005. We believe this eliminates any potential for players to be misled into thinking we are a regulated gambling product or a lottery, as the report produced for the Lotteries Council suggests may be the case.
“We believe our customers are fully aware of what type of business we are running and do not feel there is any confusion among consumers about the difference between our prize draws and lotteries.
“While some may believe that prize draws pose unfair competition to lotteries, entertainment companies generally face increasing competition from a variety of business models and there’s room for many different types of companies offering the chance to win prizes.
“The report produced by nfpResearch for the Lotteries Council is incorrect in stating that Raffle House entered the market after Omaze. It has been active in the UK market since 2017.
“The nfpResearch report claims that prize draws primarily benefit larger charities. This is completely untrue of Raffle House’s draws. We now have 18 charity partners, almost all of which are small charities. We believe we are, in fact, helping small charities greatly by stepping in to fill a funding gap that has become more acute in recent years due to the cost-of-living crisis and the closure of many grant programmes.
“As a business, we’ve always gravitated towards supporting smaller organisations. Among our reasons is a desire to offer corporate partnerships to charities without the enormous marketing and fundraising resources that are often needed to find donors. We believe the charities we support would suffer if the regulations that govern prize draws were changed, and indeed the report acknowledges this risk.
“The report also states that ‘evidence does not currently support the thesis that prize draws are yet supplanting charity lotteries in the scale of the sector’s fundraising’. In fact, evidence suggests charity lotteries are thriving – earlier this year Gambling Commission CEO Andrew Rhodes said large-scale society lottery sales had passed the £1 billion mark for the first time.
“If charity lotteries are doing better than ever and there’s no evidence that prize draws are impacting lotteries’ fundraising, doesn’t it follow that we and other prize draw operators are simply providing additional funds for charities that desperately need them? Isn’t that something to be celebrated rather than shut down, particularly in light of the fact there’s no obligation for prize draw companies such as ours to make any contribution to charities; we do so out of choice. It’s highly likely that all of the policy suggestions set out in the report would lead to less money going to the charities currently supported by prize draws.”
The post Raffle House response to Lotteries Council demand for parity with prize draws appeared first on European Gaming Industry News.
The latest AskGamblers Complaint Service report for 2024 has officially been released. The comprehensive report highlights the most important accomplishments and records of the AskGamblers Complaint Service team for the previous year.
In 2024, The AGCS team (formerly known as AGCCS) managed to return $6,890,547.11 to players. Over 7259 players turn to AskGamblers, submitting complaints against 1114 casino brands. Out of all the accepted and processed complaints, the team had a 68% resolution success rate. One of the notable milestones that reached was returning a total of $70 million to the members.
Dijana Radunović, General Manager at AskGamblers, said: “It’s amazing to see the trust players put in us year after year, and we’re able to repay them by helping them recover their funds from operators or solve other related issues. We’ve had another successful year, with a few records broken and amazing milestones achieved and we can’t wait to see what lies in store in the years ahead.”
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DigiPlus Interactive Corp. (DigiPlus) has won seven honours – including five coveted gold awards – at the 2025 Asia-Pacific Stevie Awards. This milestone places DigiPlus among the most awarded companies in the region this year, spotlighting its strategic growth and transformative impact across digital entertainment, social development and investor relations.
The Asia-Pacific Stevie Awards are the only business awards Programme that recognises innovation across all 29 markets in the region. Widely regarded as the world’s premier business awards, the Stevie Awards represent a prestigious recognition of business excellence.
DigiPlus bagged five Gold Stevies for ‘Innovative Achievement in Growth’, ‘Innovation in Investor Relations’, ‘Excellence in Social Impact Companies’, ‘Innovation in Annual Reports’ and ‘Innovation in Corporate Websites’. The company also clinched Silver and Bronze Stevies for ‘Achievement in Product Innovation’ and ‘Innovation in Brand Renovation’ respectively.
At the core of these wins is DigiPlus’ commitment to innovation and digital transformation. From redefining the player experience through localised and immersive content, to launching a refreshed brand identity that resonates with a more connected and tech-savvy user base, DigiPlus has embraced a future-forward mindset. The company’s calculated investments in big data, cutting-edge technologies and stakeholder engagement have not only fueled business growth, but also opened inclusive pathways to digital participation through its social development arm, BingoPlus Foundation.
“This momentous victory at the Asia-Pacific Stevie Awards affirms DigiPlus’ emergence as a true powerhouse of innovation and progress, reshaping industry boundaries and redefining digital consumer engagement on a global scale. Through consistent growth and business performance, DigiPlus reaffirms its unwavering commitment to creating long-term value,” said DigiPlus Chairman Eusebio Tanco.
Winning entries in the Asia-Pacific Stevie Awards undergo a rigorous, multi-layered evaluation by an esteemed panel of judges composed of business and industry leaders across the region.
“The 12th Asia-Pacific Stevie Awards received an impressive array of outstanding entries. This year’s winners have clearly shown their dedication to innovation, and we commend their resilience and imaginative efforts,” said Maggie Miller, President of the Stevie Awards.
The post DigiPlus Bags 7 Wins at the 2025 Asia-Pacific Stevie Awards appeared first on European Gaming Industry News.
Amusnet has introduced its latest promotional tool designed to enhance player engagement and boost operators’ performance. Tournaments reinforces Amusnet’s commitment to excellence, ensuring that its global network of partners can thrive in a competitive landscape and enjoy sustained success in the ever-evolving online gaming industry. With an intuitive interface, customisable tournament formats and seamless integration, this powerful tool is set to upgrade the online gaming experience and increase retention.
This versatile promotional tool enables operators to create highly engaging, dynamic tournaments that captivate players and encourage continuous participation. Whether it’s a time-limited challenge, a leaderboard-driven contest or an exclusive high-stakes competition, the tool offers complete flexibility to tailor rules, prizes and winning criteria to any gaming audience.
By implementing Tournaments, operators can enhance retention, increase activity and upscale revenue with its key features:
• Quick & Easy Setup – Create tournaments seamlessly with intuitive tools.
• Customisable Rewards – Offer cash, free spins or exclusive prizes.
• Diverse Win Criteria – Set different conditions for varied gameplay styles.
• Seamless Integration – Effortless integration into the Amusnet system for a smooth experience.
• Increased Retention & Revenue – Drive higher engagement and bets with Recurring tournaments.
Designed to boost engagement, the tool empowers operators of any scale to run dynamic, competitive events, providing endless possibilities for exciting gameplay experiences. Tournaments can be easily accessed through the newly upgraded Client Portal, where operators can request activation via the dedicated Request Form. With a seamless and efficient interface, the portal ensures partners have everything they need to optimise their gaming offerings and drive long-term success.
The post Amusnet Introduces “Tournaments” to Elevate Online Gaming Engagement appeared first on European Gaming Industry News.
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