Compliance Updates
EGBA Demonstrates Commitment To GDPR With Sectoral Code Of Conduct For Data Protection
New Code establishes rules and best practices to strengthen data protection in the online gambling sector and is one of Europe’s first sector-specific initiatives to support compliance with the GDPR.
BRUSSELS, 10 June 2020 – The European Gaming and Betting Association (EGBA) has published a Code of Conduct on data protection which establishes dedicated sector-specific rules and best practices to ensure compliance with the EU General Data Protection Regulation 2016/679 and promotes the highest standards of data protection in the online gambling sector.
The Code of Conduct on Data Protection in Online Gambling sets long-term data protection standards for Europe’s online gambling sector and is intended to complement and reinforce the sector’s compliance with the GDPR. The Code is one of Europe’s first ever sector-specific self-regulatory initiatives to support compliance with the GDPR. The Code is part of EGBA’s wider efforts to drive standards in the online gambling sector and is in accordance with the GDPR, which encourages the use of sector-specific codes to support the proper application of its provisions[1].
The Code introduces specific measures and best practices on:
- Enhancing portability rights – including rules to enable customers to transfer their personal data from company to company in an easier and secure way (including rules for player account registration, transactions history, marketing preferences, etc).
- Supporting transparency – specifying what needs to be contained in a company’s privacy policy and which are the possible exceptions to the transparency principle, in view of the specificities of the sector.
- Protecting against breaches of personal data – online gambling companies are required to introduce a plan to prevent and/or mitigate against breaches of personal data.
- Establishing VIP accounts – how companies should establish player accounts for “VIP” customers in a way which respects privacy and the use of personal data.
- Safer gambling – how companies should balance a customer’s privacy rights against the need to protect them from problem gambling.
- Direct marketing – guidance on how to protect customer data during direct marketing and to prevent self-excluded customers from receiving direct marketing.
- Detecting fraud – measures to prevent fraud and ensure data is used to comply with applicable laws.
All EGBA members will adhere to the Code and it is also open for signature to other online gambling companies licensed in the EU/EEA. Compliance with the Code will be monitored by an independent third-party monitoring body.
In line with the requirements of the GDPR, the Code has now been submitted to the Maltese Data Protection Authority for formal approval of the Code’s compliance with GDPR. This is a process which involves data protection authorities in other EU countries, and the European Data Protection Board, and can last between 18-24 months.
“On the 2-year anniversary of the GDPR, issues around data protection, privacy and the use of personal data are still a concern for many European citizens. That’s why we’re pleased to introduce this new code which demonstrates the online gambling sector’s commitment to protecting the personal data of our 16.5 million customers and supporting the success of the GDPR. We’re pleased to be one of Europe’s first industry sectors to introduce a self-regulatory code which supports compliance with GDPR. Data, and how it is used, is playing an increasing important role in how citizens and business interact online – and the online gambling sector is no different. This code outlines how online gambling companies should ensure their customers understand how their personal data is being used and provides important guidance on how companies should use personal data in their interactions with customers, including how they identify and address problem gambling behavior in their customers.” – Maarten Haijer, Secretary General, EGBA.
[1] Article 40, General Data Protection Regulation 2016/679.
Compliance Updates
Digitain’s Paydrom Receives PCI DSS Certification

Digitain is proud to announce that its payment platform, Paydrom, has successfully achieved PCI DSS (Payment Card Industry Data Security Standard) certification. This certification marks a key step in Paydrom’s mission to provide a trusted and secure payment environment for its partners.
The PCI DSS certification is a globally recognized standard designed to ensure that companies processing, storing, or transmitting credit card information maintain a secure environment. By obtaining this certification, Paydrom demonstrates its dedication to safeguarding sensitive customer data and preventing fraud across its payment services.
Arin Andriazian, Chief of Paydrom Product, commented: “Receiving PCI DSS certification is a significant validation of the secure infrastructure we’ve built at Paydrom. In an industry where trust and reliability are non-negotiable, this achievement sends a clear message to the industry: the customers’ sensitive data are protected by world-class security standards.
As we continue to expand globally, maintaining the highest levels of data protection will remain central to our promise to every partner who relies on Paydrom.”
Arshak Muradyan, Group Chief Compliance Officer at Digitain, added: “The PCI DSS certification reflects our long-term vision to deliver a payment platform, along with the entire products portfolio of the Digitain Group in the gambling sphere, that is as efficient as it is innovative. From a compliance perspective, this certification is a critical milestone that strengthens the foundation built on transparency, consistency, and security. It ensures that our partners can rely on Paydrom and the Digitain Group’s solutions with full confidence, knowing that every transaction and product interaction upholds the highest standards of data integrity and protection. This achievement reaffirms our commitment to maintaining rigorous compliance standards essential for safeguarding sensitive payment data and sustaining trust across all our offerings”.
With this certification, Paydrom continues to offer businesses a safe and efficient way to manage their payments. The certification also assures partners and clients that Paydrom follows strict protocols to protect sensitive payment information.
The post Digitain’s Paydrom Receives PCI DSS Certification appeared first on European Gaming Industry News.
Compliance Updates
New Zealand Government Releases Refreshed Strategy to Prevent and Minimise Gambling Harm

The Minister for Mental Health in New Zealand, Matt Doocey, has announced that the Government has released the refreshed Strategy to Prevent and Minimise Gambling Harm.
“The updated strategy includes a targeted investment of over $81 million to improve access to support, strengthen prevention and early intervention and reduce the impact of gambling-related harm across New Zealand,” Mr Doocey said.
“We know that simply announcing strategies isn’t enough to make a material difference. We want New Zealanders to see real change and make progress, that is why as part of this strategy we’ve built in an independent review in 2025/26 to track what’s working, and what’s not.
“The strategy focuses on delivering timely, effective support for individuals, families and communities affected by gambling harm. Key areas of investment include increasing access to treatment and support, improving prevention and early intervention initiatives, and improving the effectiveness of support for those experiencing gambling harm.
“We know one of the biggest barriers to people accessing support is workforce, that is why the plan includes ways we will grow the gambling harm workforce. We will be creating up to 18 additional clinical internship places.
“It is expected these interns will be supported to develop gambling harm expertise by working closely with a supervisor in a clinical setting. This approach is necessary to bridge the gap between education and work and will give interns the practical experience needed to help people affected by gambling harm.
“Not only will this ensure more people can access help, but this will also support people who could otherwise struggle to meet the requirements to become registered clinicians.
“One in five New Zealanders will be affected by gambling harm in their lifetime—either directly or through someone they know. This can have devastating effects not only on individuals, but also on their families and wider communities.”
Services will be funded through the new Problem Gambling Levy Regulations, paid by non-casino gaming machine operators, casinos, TAB NZ and Lotto NZ. Work is also underway on how online casino operators will contribute under upcoming regulations.
The strategy was developed through a two-stage consultation process and strongly reflects the voices of people with lived experience.
“I want to thank those who shared their experiences with us. You’ve helped ensure this strategy is reflective of real-life experiences and have helped to ground the strategy with a strong understanding of what support works best for you and our communities,” Mr Doocey said.
The post New Zealand Government Releases Refreshed Strategy to Prevent and Minimise Gambling Harm appeared first on European Gaming Industry News.
Ben Clemes
High Roller Submits Gaming License Application in Ontario

High Roller Technologies, operator of the premium online casino brands High Roller and Fruta, announced the submission of its Internet Gaming Operator license application in Ontario, Canada, targeting the launch of its flagship brand HighRoller.com in the second half of 2025.
“The submission of our licensing application to access Ontario’s regulated online gambling market is an important milestone in our Company’s journey. Once our application is approved, we anticipate that we will have the opportunity to launch our online casino product into the market later this year,” said Ben Clemes, Chief Executive Officer at High Roller.
Ontario is one of the largest regulated online gambling markets in the world as measured by gross gaming revenue. In 2024, regulated online gambling operators within the province generated approximately $2.3B in gross gaming revenue, and growth continues to be recorded in the first half of 2025. Recently, the province of Alberta passed enabling legislation to establish a regulatory framework for online gambling. Once available, the Company also intends to pursue licensure in Alberta to expand its regulated market footprint in Canada.
“Ontario is missing an elegant brand like High Roller. We’re excited to roll out the red carpet for our new customers, and we’re looking forward to showcasing our tremendous product,” said Clemes.
The post High Roller Submits Gaming License Application in Ontario appeared first on Gaming and Gambling Industry in the Americas.
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