Kansspelautoriteit Calls on Providers to Implement Capacity-to-pay Assessments of Duty of Care

Gambling providers use various methods to check whether the gaming behavior of players corresponds to what they can afford financially. This is evident from information that the Gaming Authority (Ksa) has requested from all online gambling providers about the implementation of the Responsible Gaming Policy 2024. Since October 1, it has been mandatory to perform a means test for players who want to deposit more than €300 (young adults from 18 to 24 years) or €700 (from 24 years). The Ksa warns that a means test must always be based on sufficient, correct and verifiable information.

The Ksa emphasizes, among other things, the use of objective evidence, such as pay slips and tax returns. In addition, some income may not be included in determining the financial capacity of a player, such as tax refunds and loans.

The Ksa also warns against counting certain forms of wealth, such as owning a home. In addition, providers must keep an eye on the risk of money laundering, especially with large cash deposits.

The requested information shows that there are also providers who take extra measures to protect players. For example, some providers exclude young adults from an increase in the net deposit limit or charge a lower percentage for a low monthly income. However, there are also providers who perform a means test without supporting documents.

The information provided makes the assessment process clearer for providers and prevents players from setting excessively high limits that they actually cannot afford. The Ksa continues to closely monitor the correct implementation of the ability to pay test.