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OKTO ready to answer industry’s cashless question, once and for all
Introducing a software-based solution carefully tailored to Britain’s retail gaming sector, Simon Dorsen, director of gaming at OKTO – joined by Gambling Business Group (GBG) CEO Peter Hannibal – explains how the financially licensed company has leveraged GBG’s new EFT protocol to provide operators with a cashless system that allows players to use, move and collect their funds instantly – whether it’s on a gaming machine, at the bar, or in their local high street shops.
International fintech provider OKTO is ready to give Britain’s retail gaming sectors a much needed post-lockdown boost by offering the definitive solution to the longstanding challenge of cashless payments.
While there remains competition to provide the sector-wide cashless solution the industry requires, OKTO’s director of gaming Simon Dorsen, an 18-year veteran of the gaming industry, believes the company’s strict financial licenses, vast technological expertise, and unrivalled wallet universality all put OKTO’s secure and complete cashless solution ahead of the pack.
“Cashless and digital payments in the UK is the norm now and today’s consumers demand the digitisation of payments across the economy, and in gaming as well. We have tailored our wallet towards the unique requirements of gaming, but we’re not just a gaming wallet,” explained Dorsen. “Money in the OKTO ecosystem can be moved or spent anywhere that accepts digital payments, whether it’s pubs, bingo clubs or high street shops – and our licenses, upholding the strictest of security standards, mean that any funds with us are always fully protected. The fact that we are financially licensed is very important, as it means both merchants and users can be confident that OKTO is backed by central banks across Europe.”
In addition to its licenses and software-based solution, a recently developed Electronic Funds Transfer (EFT) protocol, made publicly available by Gambling Business Group (GBG), has given OKTO an advantage over the industry’s false-starts at a cashless solution. Without the need for any additional hardware or upfront costs, the protocol makes it possible for OKTO to bring any digital gaming machine into its payments ecosystem – finally putting the retail gaming sector on a level playing field with the rest of Britain’s high street economy.
“We are thrilled to be working on established industry protocol which is fully supported by the principle manufacturers of digital machines in pubs and AGC’s. It enables our truly cashless solution to allow users to go up to a gaming machine in the pub, press a button to use OKTO, and deposit funds to start playing. When they cashout, they get the money back in their cashless wallet instantly. Additionally, we are able to onboard pubs as merchants, so if the users want to immediately spend on food and drink in the pub, they can; either through their OKTO.WALLET app or, in the near future, from their OKTO debit card that is linked to the wallet.”
Indeed, much like increasingly popular neo-banks such as Monzo and Revolut, OKTO allows users to move and use their funds instantly, as they wish, putting the power directly in the user’s hands. It’s not just a “one-use” wallet, as users can extend the wallet usage beyond gaming machines and into the wider economy. This is not only ideal for giving players the most frictionless experience possible, but also for allowing operators to easily move, manage and count their digital cashboxes, detailed Dorsen.
“Because the transactions are instant within our ecosystem, you can dramatically move to a settlement time that is instant,” he continued. “We can automate and move towards an instant settlement process. Compared to the traditional cash dependent system, this will allow operators to reimagine the way they operate.”
GBG CEO Peter Hannibal, whose open EFT protocol allows payment providers to ‘talk’ to any connected digital gaming machines, believes that OKTO’s entry into the retail gaming sectors has come at the perfect time. Not only has the protocol made it so much easier from a technical perspective, but with Covid-19 creating a sentiment of fear around the use of cash, the increasing trend of cashless payments is affecting all sectors of the industry more than ever.
“During lockdown we learned that bingo customers were concerned about using cash after the clubs reopened,” Hannibal explained. “The operation of traditional bingo has always been dependent upon coins and cash, but that clearly needs to change, and companies like OKTO will enable them to do that. Products like OKTO’s cashless solution have the potential to transform many gambling activities including bingo – and there’s an existential need for it now, even if there wasn’t before.”
Importantly, OKTO also provides a range of social responsibility tools to players through the fintech provider’s app, incorporating a strict age verification process, self-exclusion, betting limits, and profit and loss calculator tools that further enhance consumers’ protection. In addition, there is a section embedded in the app with national problem gambling helplines.
Hannibal summarised that OKTO’s solution presents a rare opportunity for the industry; a situation in which everyone’s a winner. The player gets more choice, the regulator gets responsible gaming tools in the players’ hands, and the operator gets a boost to business efficiency when it’s most needed. And with no upfront costs, it’s a boost that Dorsen believes operators will welcome.
“I have noticed a real change in operator’s mindsets over the past 18 months. There was a tipping point last year, even before COVID-19 came along, where operators realised that they need to learn about and adopt new cashless solutions. Now, naturally, we are seeing the consumer shift, and because of COVID-19 all demographics are becoming more comfortable using cashless payments,” said Dorsen. “The current economic circumstances are requiring operators to focus on efficiencies more than ever, and because our software based solution connects directly to the GBG/EFT protocol, we can provide fast deployment without any upfront capital expenditure. There’s not a big financial hurdle to implementing our cashless solution, so we think that operators will be eager to finally unlock the benefits they’ve been hearing about for so long, and we’re ready to show them exactly how our end-to-end cashless solution can help their business.”
Sports Information Services (SIS), the leading multi-content supplier of 24/7 live betting services, and Premier Greyhound Racing (PGR), the media rights company supplier of greyhound racing to the betting industry and direct to viewers, have collaborated to offer a revised race time schedule starting from 20 May.
Designed to protect the long-term future of UK greyhound racing, the new schedule will see morning fixtures start slightly later – moving from 10.47 to 11.01 and 10.54 to 11.09. Additionally, there will also be a slightly later start time for some evening fixtures aimed at a retail audience, with the first evening fixture now starting at 18.08.
Commenting on the improved schedule, Terry Mahoney, Head of Business Development at ARC, said: “The new race times will help make it easier for customers to navigate busy racing schedules as well as improving operations trackside. We will continue to listen, monitor, and adapt schedules where and when needed as we move forward to deliver the best service possible for betting operators as well as punters.”
Paul Witten, Managing Director at SIS, added: “We are passionate about delivering a greyhound racing service that benefits all of the sport’s stakeholders. Together with Premier Greyhound Raxing, we have introduced a revised racing schedule that benefits operators and their customers.
“Our approach to greyhound racing is grounded in sustainability and flexibility. This collaboration with fellow service providers allows everyone to enjoy all the high-quality action produced on a daily basis from tracks across the UK and Ireland.”
SIS has long-term agreements in place with bet365, William Hill, Paddy Power and Betfred to deliver its greyhound content across UK and Irish retail and digital channels. SIS also promotes this content across dozens of leading international operators, as well as through SISRacing.tv.
PGR offers greyhound action, cards, video replays, results, news and info on greyhounds.attheraces.com, and regular live broadcasts on Sky Sports Racing. Premier Greyhound Racing is a joint venture between Arena Racing (ARC) and Entain, the global sports betting, gaming and interactive entertainment group. Between them, the two companies own nine of the 20 licensed British greyhound tracks and ARC manage the media rights for five independent tracks.
The post SIS and Premier Greyhound Racing reveal improved greyhound race time schedule appeared first on European Gaming Industry News.
By Lorenzo Nardini, Head of Technical Compliance and Maths Services
In the dynamic world of online gaming, data plays a pivotal role. Databases containing personal and financial information, often referred to as “Safe” databases, serve as the backbone of any gaming platform.
In this short article, I focus on control databases (CDBs) – that is how Safe databases are referred to in the Dutch landscape – and why it is important to ensure their completeness, accuracy, and consistency through continuous data quality review. In any case, the topics here covered apply to most regulated markets.
Control databases contain critical information related to player accounts, financial transactions, game rules, and security protocols. Essentially, they ensure the smooth functioning of the entire gaming ecosystem. It is no wonder that the Dutch regulator (KSA) enforces specific technical regulations on them and often perform audits on these systems that can result also in fines in cases errors are detected.
Data quality review checks
Data quality review checks play a pivotal role in maintaining the integrity of control databases, ensuring continuous compliance. Here are some key reasons why they are essential:
- Accuracy and Consistency: Control databases handle vast amounts of data, including player profiles, game logs, and financial records. Ensuring accurate and consistent data is crucial for fair gameplay, financial transparency, and regulatory compliance.
- Player Experience: Imagine a player losing progress due to a database glitch or loss of connectivity. Such incidents can lead to frustration and loss of trust. Data quality checks ensure that the control database is correctly functional, and the information therein contained can be used to handle such incomplete games, enhancing the overall player experience.
- Regulatory Compliance: Gaming companies must adhere to strict regulations regarding data privacy, security, and fairness. Regular reviews ensure compliance with industry standards and legal requirements.
Most importantly, regular reviews can help gaming companies reducing the risk of an unsuccessful audit that could typically lead to a fine and negative PR.
Ideally, data quality reviews should be ongoing. Real-time monitoring is crucial for identifying issues promptly. Additionally, scheduled audits—monthly or quarterly—help catch any long-term discrepancies or trends.
Key areas of data quality reviews
When performing checks on the quality of CDBs, the following are the main areas to consider:
- Data Completeness: Ensure that all necessary fields are populated correctly. Missing or incomplete data can lead to errors downstream.
- Data Accuracy: Cross-check data against reliable sources. For example, player balances should match financial records.
- Data Consistency: Verify consistency across different databases and systems. Inconsistencies can cause confusion and operational inefficiencies.
Starting from the specific Dutch case and then expanding to other markets, here at ComplianceOne Group we have developed a data quality review service using our experience in dealing with this form of analysis. Leveraging feedback obtained directly from regulators, we created a testing procedure that performs the following:
- Tests on triggering reports from staging environment. We access the client’s staging environment with test accounts and perform actions that are aimed at triggering specific reports in the control database. We then check that these have been correctly generated and that they contain all necessary information, checking their accuracy against the back-office.
- Data quality tests on production environment. We download a large number of reports directly from production and run a battery of tests that we have designed and that is tailored specifically at checking completeness and consistency of the information contained in the control database.
All findings are promptly reported to the client and, if needed, we can assist with solving any issues found.
Conclusion
When I started being exposed to control databases, I understood that for many this is a very technical area and that maintaining this environment functioning correctly can be quite cumbersome. Nevertheless, a commitment to data quality is a necessary for ensuring continuous compliance of gaming platforms. If you are interested in running regular data quality reviews, or even just a one-time overall check, contact me and I will be happy to assist!
The post The Importance of Data Quality Review Checks in the Gaming Industry appeared first on European Gaming Industry News.
7777 gaming, a leading provider of digital gaming solutions, has announced a significant strategic partnership with Scientific Games a global leader in retail and digital lottery games, technology, analytics and services, to deliver digital lottery games through the SG Content Hub Partner Program.
The SG Content Hub Partner Program is a unique platform and game content partnership program featuring an expanding, highly curated selection of iLottery games from best-in-class, game studios worldwide in a variety of play styles appealing to all player types in multiple languages, as well as access to select licensed properties from the largest licensed brands portfolio in the lottery industry. Scientific Games currently serves 150 lotteries in 50 countries.
Elena Shaterova, Chief Commercial Officer at 7777 gaming, expressed enthusiasm about the partnership: “Partnering with Scientific Games represents a significant milestone for 7777 gaming, solidifying our position as a global leader in digital lottery solutions. Through this collaboration, we are poised to deliver unparalleled gaming experiences to players worldwide, driving innovation and growth in the lottery industry.”
Steve Hickson, VP of Digital Games at Scientific Games commented: “We are delighted to welcome yet another top-class lottery game studio to the SG Content Hub Partner Program. The addition of 7777 gaming and their fantastic games aligns perfectly with our goal to make a variety of digital lottery content available to existing and new Scientific Games customers. Our SG Content Hub Partner Program is developing at pace as we continue to provide our customers with frictionless access to the very best content in the industry.”
The SG Content Hub Partner Program offers a one-stop solution for accessing multiple iLottery game studios, seamlessly integrating with a lottery’s existing gaming systems and iLottery technology. It streamlines operations, simplifies tech integrations, and enhances data analytics to drive game development and iLottery portfolio management.
7777 gaming is renowned for its ability to deliver high-quality iLottery games tailored to the unique requirements of different lotteries. The company ensures that its game content meets stringent government regulations and operators’ expectations for customization. With custom-made lottery concepts, 7777 gaming guarantees enhanced player satisfaction and fosters a deeper sense of connection and loyalty to the brand.
The post 7777 gaming signs a strategic iLottery content deal with Scientific Games appeared first on European Gaming Industry News.
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