UKGC Publishes Data Showing the Impact of Covid-19 on Gambling Behaviour in May 2020

The UK Gambling Commission (UKGC) has published further data showing the impact of the Covid-19 lockdown on gambling behaviour.

 The data reflects the two months of full lockdown in April and May and was collected from the largest online operators and the YouGov Covid-19 tracker. It builds on data published by the Commission on May 12 and further data published by the Commission on June 12 with the Commission issuing updated guidance to operators in May which included the need for improved affordability checks, the prevention of reverse withdrawals and restrictions on bonus offers.

 The latest data is consistent with the first two sets and also highlights an increase in real-event betting and sports betting, partly due to the return, in May, of top-flight football through the German Bundesliga.

 Overall participation has decreased but some engaged players are spending more time and money gambling on certain products. Overall average spend per active customer increased by 17% in May, compared to April.

 A key component of the guidance issued to operators in May was the instruction to prevent reverse withdrawal options from June onwards. The data gathered throughout May showed significant usage of operator reverse withdrawal functions, suggesting that the Commission’s updated guidance was both appropriate and timely, and will ensure consumers are better protected from harm during the lockdown period.