Press Releases

UKGC: Information for operators re-opening land-based gambling premises

Published

5 years ago

June 15, 2020

Reading Time: 4 minutes

As restrictions on the lockdown ease the UKGC has published a number of frequently asked questions covering its expectations from land-based operators.

These FAQs are aimed at helping operators manage compliance with Government guidance on reopening with continued compliance with the Licence conditions and codes of practice (LCCP).

The Commission is also reminding operators they are still expected to continue to follow Customer Interaction guidance as doors are reopened to consumers.

Prague Gaming & TECH Summit 2025 (25-26 March)

Frequently asked questions

Which premises can open from 15 June?

Just betting offices in England are able to open from 15 June.

Do Operators still have to meet all the Gambling Act and LCCP requirements?

Yes, there are no changes to operators’ obligations. We therefore expect operators to have confidence in their ability to be fully compliant with our requirements when they reopen. Where we find evidence of non-compliance, we will take swift action.

Will the Commission undertake premises-based assessments?

The Commission’s approach will support the following Government objectives as set out in guidance:

To minimise the contact resulting from visits to stores or outlets
To minimise the number of unnecessary visits to offices
To minimise non-essential travel

This means that the Commission will look to obtain premises information by remote means. This includes requesting electronic data or recordings and where possible/necessary undertaking Skype meetings.

Will Licensing Authorities undertake premises-based assessments?

LA requirements remain the same. Individual LAs will undertake their own risk assessments and implement policies and procedures accordingly.

Who do I report my concerns to if I think government Covid-19 guidelines are not being followed correctly?

The Gambling Commission is not responsible for addressing breaches of Covid19 guidance. The Health & Safety Executive (HSE), Local Authorities, and local Police Forces (England & Wales only) have the relevant information on their websites.

Risk Assessments

General business risk assessment

Whilst not a requirement, we would expect operators to consider the risks posed to compliance with the Act, LCCP and associated guidance. As such we may seek evidence to support this.

Do operators need to review their premises [local] risk assessment(s)?

Operators may have to implement changes to manage social distancing and to protect staff and customers. Where these changes are significant, and could affect the mitigation of local risks, operators must review and where necessary update their risk assessments.

Do operators need to update their AML risk assessment?

Land based operators in the regulated sector are required to regularly review their AML risk assessments. Casinos are not reopening in June, but we would expect them to review the risks when they do. Operators in the unregulated sector are expected to review the risks and if required update any risk assessments.

Premises

What do operators need to consider if they are putting screens around machines for customer protection?

Operators must ensure that whatever measures they put in place to socially distance customers, staff can continue to supervise the premises, monitor customers behaviour for signs of gambling-related harm and monitor compliance with age-restrictions.

Do the social distancing rules mean customer interactions are suspended?

No. Operators must ensure that staff can and do undertake customer interactions that are meaningful and effective and that they comply with the LCCP and with our Customer Interaction guidance .

Do operators still need to undertake Age Verification (AV) check programs?

Operators are still required to undertake these programs. Suppliers (e.g. Serve Legal) could also be undertaking their own business risk assessments that may require changes to the process.

If customers are wearing PPE (facemasks), are operators still required to undertake AV checks?

Yes, Government guidance states that customers can be asked to remove their masks for AV checks. If customers refuse, then staff should follow operator guidance on refusing service.

If customers are wearing PPE (facemasks), are operators still required to enforce self-exclusions?

Yes. There are no changes to an operator’s responsibilities. Operators are expected to review their policies and procedures and to take a pragmatic approach.

Can operators move their gaming machines to allow for social distancing? Where plans submitted to LA stipulate specific areas for machines (most likely betting shops) operators must contact the LA for advice first.

Can operators expand the use of TITO?

We expect full and proper supervision of these facilities, in particular the monitoring for potential money laundering or safer gambling issues. Operators must ensure that they can evidence appropriate controls when installing TITO and all gaming machines must comply with the relevant technical standards.

Can betting operators increase the number of SSBTs?

We expect full and proper supervision of these facilities. In particular the monitoring for potential money laundering or safer gambling issues. Provided operators can evidence appropriate controls when installing SSBTs, use can be expanded.

Can operators replace safer gambling messaging (posters/leaflets etc.) with social distancing/Covid 19 messaging?

Our guidance on the provision and display of information has not changed.

Will the Commission suspend test-purchasing?

We will continue to carry out test-purchasing to identify those that are operating unlawfully.

What will the Commission do about the period of time during which there were no test-purchase exercises?

We do not want operators to be disadvantaged and so we will be calculating results only for the periods during which premises are open.

Staff

What happens if staff will not or cannot undertake customer interactions due to social distancing or Covid 19 concerns?

Operators must ensure customer interactions take place. Staffing issues are a matter for individual operators, but our expectation is that they are confident in their abilities to meet all of our requirements, including customer interactions, when they reopen. Where we find evidence of non-compliance, we will take swift action.

What happens if a PML goes sick with C-19 or has to self-isolate?

Our expectation is that operators will have in place contingency plans. So long as this is the case, wherever possible the Commission will be flexible on arrangements.

Aimin Cong

Rising Digital chooses Continent 8 as strategic cybersecurity partner for US iGaming operations

Published

1 day ago

May 2, 2025

GamingAmericas.com

rising-digital-chooses-continent-8-as-strategic-cybersecurity-partner-for-us-igaming-operations

Global games developer deploys Continent 8’s Compliance Audit, Vulnerability Assessment and Penetration Testing (VAPT) and Vulnerability Scan (V-Scan) services to swiftly meet multi-state regulatory compliance requirements

Continent 8 Technologies, the leading provider of global managed hosting, connectivity, cloud and cybersecurity solutions to the iGaming and online sports betting industry, is pleased to announce an expanded partnership with global leading Asian game developer, Rising Digital Corporation. Through this enhanced collaboration, Rising Digital has selected Continent 8 as its dedicated cybersecurity services provider.

Rising Digital, a current infrastructure partner leveraging Continent 8’s cloud solution for high-performance connectivity, high availability and uninterrupted uptime of gaming platforms, has established a strategic alliance with Continent 8 to enhance its cybersecurity program and standards. This initiative allows Rising Digital to utilize Continent 8’s complete suite of regulatory cybersecurity services, ensuring full compliance within each US state it operates in.

Rising Digital has successfully launched its cybersecurity program across multiple states, including Connecticut, Delaware, Michigan, New Jersey, Pennsylvania and West Virginia, as well as the Canadian province of Ontario, to comply with the specific regulatory requirements of each jurisdiction. In collaboration with Continent 8 and its cybersecurity specialist division, C8 Secure, Rising Digital has successfully completed Compliance Audit, Vulnerability Assessment and Penetration Testing (VAPT) and Vulnerability Scan (V-Scan) services. These comprehensive regulatory cybersecurity services ensure compliance with local regulatory standards and identify potential vulnerabilities, providing actionable insights to strengthen the organization’s overall cybersecurity posture.

Aimin Cong, CEO of Rising Digital, said: “We are delighted to formalize our relationship with Continent 8 for our growing iGaming operations business. With the utmost importance being placed upon compliance, performance and security, we believe Continent 8 is an excellent infrastructure and cybersecurity services partner.”

Patrick Gardner, Chief Security Officer at Continent 8, said: “We are honored that Rising Digital has placed its trust in Continent 8 as its infrastructure and cybersecurity partner as they expand their operations across the United States.

“At Continent 8, we pride ourselves as being a one-stop-shop provider of infrastructure, cloud, regulatory and cybersecurity solutions. Our services enable iGaming companies like Rising Digital to swiftly meet multi-state regulatory requirements, safeguarding their operations while providing peace of mind. We stand committed to setting the highest standards and value for cybersecurity and compliance services within the ever-growing iGaming and online sports betting sector.”

Continent 8 will be at SBC Summit Americas, from May 13-15 at Booth D750. Schedule a show meeting to learn more about the best practices and strategies for your organization’s regulatory cybersecurity requirements.

The post Rising Digital chooses Continent 8 as strategic cybersecurity partner for US iGaming operations appeared first on Gaming and Gambling Industry in the Americas.

Press Releases

Mindway AI partners with BetComply to scale safer gambling support

Published

1 day ago

May 2, 2025

Zoltan Tundik

mindway-ai-partners-with-betcomply-to-scale-safer-gambling-support

Reading Time: < 1 minute

Mindway AI, the award-winning safer gambling software company, has enlisted the skill set of BetComply, iGaming’s most trusted technical and regulatory compliance firm, as it looks to further develop its product offering and support more operators.

The partnership will see BetComply’s Safer Gambling & Sustainability Specialist Jez White and his team advising Mindway AI on how its solutions can be best incorporated into operators’ safer gambling functions.

BetComply will also provide support on Mindway AI’s product roadmap and new business opportunities, with a focus on GameScanner, an advanced software solution that helps gambling operators boost player protection and intervene early to prevent at-risk gambling behaviour.

BetComply’s Safer Gambling & Sustainability Specialist Jez White said: “Mindway AI is at the cutting edge of safer gambling technology, and we’re excited to support their mission to raise the industry standard. Our goal is to help bridge the gap between innovation and implementation, ensuring operators can fully harness tools like GameScanner to deliver more effective, proactive player protection.”

Mindway AI’s CEO Rasmus Kjaergaard added: “We’re thrilled to be working with BetComply, where Jez and his team’s vast operational experience will be a huge asset as we continue delivering our award-winning software to more clients. We’re excited about what we can achieve together.”

In March, White joined BetComply as the firm’s first Safer Gambling & Sustainability Specialist, following more than eight years at Entain, where he served as Director of Player Protection Systems and Analytics.

The post Mindway AI partners with BetComply to scale safer gambling support appeared first on European Gaming Industry News.

Press Releases

EveryMatrix set for another standout year with strong Q1 performance

Published

1 day ago

May 2, 2025

Zoltan Tundik

everymatrix-set-for-another-standout-year-with-strong-q1-performance

Reading Time: 3 minutes

EveryMatrix has kicked off 2025 with powerful momentum, reporting a standout first quarter of exceptional revenue growth and profitability.

The tier-1 iGaming technology platform supplier delivered a very strong first quarter performance, with net revenue reaching €54 million, up 39% Year-on-Year (YoY), and EBITDA increasing to €28m, up 27% YoY, driven by strong growth from existing clients and innovative product launches.

EBITDA margin reached 52%, making it the eighth consecutive quarter above 50%, as the company continues to scale its platform and casino content technologies while maintaining strong financial discipline.

The last twelve months’ EBITDA reached €107m, up 50% YoY, building on 2024’s milestone achievement of surpassing €100 million in annual EBITDA.

Q1 MILESTONES SIGNAL POWERHOUSE YEAR AHEAD

A highlight of the first quarter was the successful migration of Bet600 – the first full turnkey FSB Technologies customer in the UK – to the EveryMatrix platform. The company aim remains to have all clients fully migrated in 2025 thereby realizing large cost synergies from this key acquisition.

EveryMatrix launched its cutting-edge proprietary Horse Racing solution by combining FSB’s proven knowledge and experience in Horse Racing with the innovation of OddsMatrix development teams. It provides global horse racing coverage with 10k+ monthly events, full system bets offering with bonusing capabilities and configurations and a purpose-built Horse Racing front end with rich Racecard content & live streaming integrations among some of the features.

A landmark deal was signed to deliver a full casino turnkey platform solution to SkyCity Entertainment Group. SkyCity is one of New Zealand’s largest entertainment companies owning five land-based casinos across both NZ and Australia and the online casino brand SkyCitycasino.com. SkyCity migrates from their current provider to EveryMatrix later this year.

SPORTS SURGE AND STRONG CASINO & PLATFORM GROWTH

Q1 2025 saw the company’s sports division deliver exceptional growth, with quarterly sports turnover rising 30% YoY to €1.7b, while GGR climbing 60% YoY to €154m on the back of continued strong trading margins. The last twelve months (LTM) turnover hit €6.3b, reflecting a 48% YoY increase, with GGR rising by 92% YoY to €505m. Part of the growth came from reaching a record number of nearly 600,000 live events, a 24% YoY increase.

Casino experienced the strongest quarterly financial results to date, with net revenue climbing to €28.6m, up 44% YoY, while EBITDA reached €16.8m, up 29% YoY. Casino GGR reached €753m, a 22% YoY increase, with the LTM reaching €2.9b, a 38% YoY increase.

GamMatrix, the company’s Gaming and Player Account Management Platform, experienced a net revenue increase of €8.6m, up 18% YoY, while EBITDA landed at €2.4m, a 23% decrease YoY. The decrease in EBITDA margin is related to a change in internal revenue allocation.

Ebbe Groes, Group CEO of EveryMatrix, said: “I’m very excited for 2025. Q1 was a solid quarter, a great start, and the rest of the year looks just as promising. We had a phenomenal year in 2024, which will be hard to beat, but thanks to the momentum we’ve set in motion during the last few years, I’m sure we’ll be able to do it.

“Our sports division never ceases to amaze me, breaking record after record. This quarter, we managed to reach 600,000 live events, all thanks to our ability to expand our coverage and add new products and features even while experiencing this much continuous growth.”

Q1 2025 HIGHLIGHTS

Reached net revenue of €54m, up 39% YoY, with EBITDA at €28m, up 27% YoY, driven primarily by strong growth from existing clients.
EBITDA margin reached 52%. Last twelve months’ EBITDA reached €107m, up 50% YoY.
Migrated Bet600 from FSB to EveryMatrix platform, the company’s first such migration.
OddsMatrix’s brand new Horse Racing product went live with this launch.
Signed New Zealand’s SkyCity Entertainment Group to deliver a full casino turnkey platform solution.
First three dedicated blackjack tables went live, another step up for the business’ PlayMatrix live dealer product.
Launched OddsMatrix feeds for LeoVegas Group to enhance their global sportsbook offering.
Won Norsk Tipping’s Casino and eInstant RFP, the largest-ever SlotMatrix deal, delivering aggregation, in-house and bespoke content.
Launched SlotMatrix casino content with Caesars Entertainment across five U.S. states, expanding U.S. presence (post-quarter).
Introduced New Odds Models for Football and Handball and enhanced retail Self Service Betting Terminals (SSBTs).
Introduced real-time Rakeback through LoyalityEngine, the company’s Newly Launched Cross-Vertical Loyalty Program.
Integrated 14 new casino vendors, now totalling 185+ and 345+ content providers.
Signed 20 new PartnerMatrix clients.