Industry News
US iGaming: Three predictions for 2024
Paddy Casey, Co-Founder at sports betting and iGaming developer The Unit, lists what we can expect from US iGaming in the coming year, covering regulation, the battle for market share and the importance of martech.
- iGaming continues to flex its muscles
Internet gaming continues to generate extraordinary revenue in the states that have legalized and embraced it. In October, for example, Pennsylvania’s iGaming revenue was up 24% month-on-month to $154.8m; a record month for the state where the total equates to a whopping 3x the sports-betting take. Pennsylvania is by no means a standout state, as New Jersey reported a 13% year-on-year increase in iGaming revenue for September, to $166.8million.
Where iGaming is fully regulated (as we’ve seen in the six states where it is live currently, with Rhode Island expected to launch fully in Q1 or early Q2 in 2024), it drives significant revenue for the state and offers a safe and protected environment for entertainment versus offshore, unregulated casinos. As states look to plug holes in the post-pandemic era, we anticipate at least two or three states will legalize igaming in 2024, with Indiana and New York being the obvious contenders to begin that process early in the year.
As has been the case since the birth of online gaming in the late 1990s and early 2000s, there are obvious fears about problem gaming and revenue streams moving away from bricks-and mortar casinos. Legislators will drive tough, and hopefully innovative, legislation to protect land-based casinos while paving the way for iGaming, which should in fact complement the land-based casinos. Players, much like music fans, will demand access to ‘live entertainment’; whether that’s in Madison Square Garden cheering on Billy Joel, or listening to Piano Man at home while watching the NFL.
The omni-channel experience with iGaming will become more important as BetMGM for example, can deepen its relationship with players through innovations such as its New Jersey Dual Play Roulette, which offers a truly immersive omni-channel experience. Add this to possibilities around loyalty schemes for resort stays, and this will prove super crucial in the CRM and LTV lifecycles.
Aside from the obvious heavyweights, brands which put players first, treat them like the central stakeholder they ought to be, and personalize the user experience through unique and engaging product and gaming content will be the winners.
- Competition creates cash
This year has been a rollercoaster, in terms of acquisitions and market exits. Kindred recently announced it will be leaving its North American experience behind as quickly as possible. Fanatics can now access every key sports betting state via its PointsBet USA acquisition and Penn Entertainment is planning to shoot for the stars by rebranding its sportsbook as ESPN Bet. Add DraftKings, FanDuel, Bet365 and BetMGM into the ring, and that is one hell of a battle for a share of players’ wallets.
Fanatics and ESPN Bet will most likely use their huge marketing budgets to attract the Gen Z bettors and casual sports fans. Winning the battle to attract, and more importantly retain, this key cohort of players will be significant. Marketing dollars will not be enough; product innovation will be crucial in the attempt to give players the experience they demand. They will demand to be entertained in ways they experience elsewhere.
Outside the ‘big three’ of FanDuel, DraftKings and BetMGM, in terms of US gaming market share, it will only be companies who continue to evolve and innovate their own offering that can close the gap. The likes of Entain and Angstrom, who are well known and have large wallets, can buy the maturity and experience needed. They can make inroads with the quality of their product and people, as well as via the acquisition of operators and challenger brands (particularly when more states go live with iGaming).
- Marketing tech and needle-like focus on ROI
With the big three effectively owning the sports-betting market and making gains in the iGaming space, the chasing pack will need to innovate with needle-like focus on ROI.
Martech is crucial for success in an industry that is seeing shifts in CPAs and one that has historically not merged fragmented data very well. As there is no real single view of acquiring through to retention, and almost zero real data, technology is holding operators back in the battle to retain Gen Z bettors and give them the experiences they demand; i.e. personalization.
Therefore, a holistic 360-view of customer data which is then deployed across multiple marketing channels is the key to being competitive in this landscape. As biddable platforms rely more and more on AI, it is essential that data which is representative of quality customers is used. As experienced industry veterans know, standard first-time depositor data is not enough. In fact, relying on incomplete customer insights can be detrimental to revenue.
As we all know, customer acquisition is only the starting point. Retention and cross-sell is essential to delivering the return on ad spend required to sustain campaigns in this competitive market.
The front-of-mind game is where the winners and losers will ultimately be determined. There is no personalization without sufficient marketing technology integration. Personalization is a key cog in the retention machine you must be leveraging.
As a result, a full martech stack is needed to operate an effective marketing department. The gap between the haves and have-nots in this space will widen not just year-on-year, but also month-on-month.
Asia
SiGMA Asia Awards 2024: Boomerang Partners Nominated for ‘Rising Star Affiliate Program’
The fast-growing Boomerang Partners affiliate program continues gaining global recognition, earning a nomination for the prestigious ‘Rising Star Affiliate Program 2024’ category in the Asia region
With a rapidly growing network of over 5,200 affiliates across 70+ countries, the dynamic Boomerang Partners affiliate program has been recognized as a finalist for the ‘Rising Star’ category at the SiGMA Awards Asia 2024. While Asia is not currently the central focus for brand promotion, this prestigious recognition from SiGMA is a notable honor that inspires Boomerang to fortify its global footprint and industry-leading position.
In 2023 alone, Boomerang’s achievements included paying over €50 million to affiliates, creating 22 exclusive branded games, hosting 82 tournaments across 30 regions, and expanding into 31 new markets. This followed prestigious wins like ‘Casino of the Year’ at the SiGMA Balkans/CIS Awards, ‘Commission Offer of the Year’ at the AffPapa iGaming Awards, and ‘Best PPC Affiliate’ at the SiGMA Europe Awards.
This year, Boomerang Partners is highlighting innovations like a worldwide traffic tournament and has already been nominated at the AffPapa, MAC, and AskGamblers Awards – eagerly awaiting the results across these prestigious voting processes and final selections.
“We actively collaborate with SiGMA, having participated in their events and been honored with SiGMA awards in other regions previously,” said Vitalii Prokofev, CEO at Boomerang Partners. “SiGMA sets the standard with premier industry events and accolades worldwide. This nomination at their Asia awards is valuable recognition that fuels our ambition to raise our global profile further.”
Boomerang Partners invites all affiliate managers and industry enthusiasts to learn more about their award-winning program. Voting for the SiGMA Asia Awards runs until May 20th. Winners will be announced at the June 3rd ceremony during the June 2-5 event in Manila.
Support Boomerang in the ‘Rising Star’ category while voting for other favorites at SiGMA.
The post SiGMA Asia Awards 2024: Boomerang Partners Nominated for ‘Rising Star Affiliate Program’ appeared first on European Gaming Industry News.
Hard Rock International
The Mirage Hotel & Casino to Begin Transformation into Hard Rock Las Vegas on July 17, 2024
Hard Rock International (HRI) announced its plans to cease operations of The Mirage Hotel & Casino as of July 17, 2024, to begin the transformation of the property into the highly anticipated Hard Rock Hotel & Casino and Guitar Hotel Las Vegas (HRHCLV).
Hard Rock will develop a new integrated resort featuring a nearly 700 ft. guitar-shaped hotel towering prominently in the center of the famous Las Vegas Strip.
“We’d like to thank the Las Vegas community and team members for warmly welcoming Hard Rock after enjoying 34 years at The Mirage. We’d also like to thank the Unions, community leaders, local and state government organizations and the Gaming Commission for their support and fair negotiations over the past year. Also, we are grateful to MGM for assisting with our transition,” Jim Allen, Chairman of Hard Rock International, said.
“While we pause for the incredible transformation of this iconic property, I’d like to thank all team members at The Mirage for their incredible commitment and helping us provide memorable experiences for our guests. We are planning to host collaborative hiring events with other employers in the Las Vegas community over the coming months. Connecting the thousands of talented Mirage team members who provide outstanding service with new employment opportunities is a top priority,” Joe Lupo, President of The Mirage, said.
HRHCLV is expected to double the current number of jobs at The Mirage for the Las Vegas community, while the renovation of the property will generate over 2500 construction jobs. Hard Rock will pay approximately $80 million in severance packages for eligible union and non-union employees remaining with the property through cessation of operations.
Industry News
IGT Reports First Quarter 2024 Results
International Game Technology PLC has reported financial results for the first quarter ended March 31, 2024.
“Innovative game, hardware, and systems solutions drove better-than-expected Global Lottery and Gaming & Digital performance in the first quarter. As a result, we are upgrading our full-year 2024 revenue and profit goals, which reflect broad-based momentum across key performance indicators in the balance of the year. We continue to make progress on separating Global Lottery from Gaming & Digital and preparing for the proposed transaction with Everi,” Vince Sadusky, CEO of IGT, said.
Key Highlights:
- Announced Gaming & Digital business to be spun off and combined with Everi Holdings Inc.; transaction expected to close in late 2024/early 2025
- Recognised with top honours at ICE London 2024 awards programmes including “Lottery Product of the Year” and “Best Diversity and Inclusion Employer”
- Received a supply contract extension from the UK National Lottery
- Executed licensing agreement with the Maryland Lottery for IGT’s patented Cash Pop draw-based game
- Mystery of the Lamp named “Top Performing New Premium Game” at 2024 EKG Slot Awards Show
- Awarded contract to provide PeakDual 27 video lottery terminals across Quebec
- Launched iGaming content in Rhode Island
- Achieved AAA MSCI ESG rating, the highest rating possible, and earned a gold medal sustainability rating from EcoVadis.
“We delivered a record organic profit performance in the first quarter, if we exclude Separation & divestiture costs. The Company is operating from a position of strength with historically low net debt leverage, ample liquidity, and manageable near-term debt maturities,” Max Chiara, CFO of IGT, said.
The post IGT Reports First Quarter 2024 Results appeared first on European Gaming Industry News.
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