ITL welcomes Customer Support Engineer for Asia

Innovative Technology are pleased to welcome Kriangkrai Sirinaphaphan, Customer Support Engineer, based in Bangkok, Thailand. Kriangkrai’s role will be to provide customer support and technical advice to ITL customers based across Asia.

Mirko Zwing, Customer Support Manager, commented, “I am delighted to welcome Kriangkrai to our expanding team. We already have an established sales and support team in China but as Asia is such a vast area, we wanted to bring onboard dedicated technical support to assist Yap and Kravitz, our Business Development Managers who look after the Southeast Asia region. Kriangkrai, also known as KK, will be providing customer support to our established vending & kiosk customers and help our growing retail sector across a wide range of products including the CBA9 bill acceptor which has been designed for the Southeast Asia market to simplify cash handling for OEM’s. He will also look to develop our service partnerships in the region to ensure we continue to meet the needs of customers from right across the region as our customer base grows and we supply to new sectors such as transportation.”

Commenting on his new role Kriangkrai said, “I’m pleased to join Innovative Technology and I am fully committed to providing the best possible technical advice and guidance to support ITL customers throughout this vast region. Since joining the organisation in December 2021 I have travelled to the UK head office for extensive training where I greatly improved my product knowledge and enjoyed meeting many of my colleagues in the UK.”

Kriangkrai continued, “My background is in electronics and computing, and I look forward to using my skills to assist customers with technical queries and training. I am sure this position will provide me with a great opportunity to work with customers from many different Asian countries, and I hope for a successful future with Innovative Technology.”

Concluding Mirko said, “Kriangkrai has over 17 years’ experience providing technical support in previous roles so I am confident he will use his extensive knowledge and skillset to give customers the highest level of customer experience and support. I look forward to working with Kriangkrai and the rest of the team to ensure ITL customers in Asia get the best out of our extensive range of cash handling and biometric products.”