The Registrar of the Alcohol and Gaming Commission of Ontario (AGCO) has issued PointsBet Canada Operations 1 Inc., a registered internet gaming operator, a Notice of Monetary Penalty totaling $150,000 for failing to meet Ontario’s responsible gambling requirements.
The penalty relates to several alleged violations of the responsible gambling provisions of the Registrar’s Standards for Internet Gaming (the Standards), including, but not limited to:
- Failing to appropriately intervene and provide assistance to a player who was potentially experiencing gambling harms. In this case, a player lost over $500,000 in under three months The player was flagged as potentially high-risk by the operator’s systems on multiple occasions, including due to incurring significant losses and making repeated withdrawal cancellations. Despite this, no interventions were provided by the gaming site operator during that period.
- Failing to enforce the required 24-hour cooling-off period when the player cancelled their per-day deposit limit.
- Communicating gambling inducements, bonuses, or credits through direct advertising without active player consent. Despite the player withdrawing their consent for direct advertising and marketing, credits totaling $35,500 were deposited on various occasions into the player’s account, and numerous offers of free tickets to sporting events were provided.
- As demonstrated by these incidents, failing to ensure that employees understood the importance of responsible gambling and were adequately trained to respond appropriately to, and assist, players who may be experiencing harm from gambling.
Ensuring registered igaming operators comply with Ontario’s strong responsible gambling provisions is an AGCO priority. The AGCO’s Standards require registered operators in Ontario’s igaming market to follow specific rules designed to protect players at risk of gambling-related harm. These responsible gambling measures, grounded in international best-practices, include prevention, awareness, early intervention, and support.
A registered operator served with a Notice of Monetary Penalty by the AGCO has the right to appeal the Registrar’s action to the Licence Appeal Tribunal (LAT), an adjudicative tribunal independent of the AGCO and part of Tribunals Ontario.
“In Ontario, igaming operators have an obligation to proactively monitor their patrons’ play for signs of high-risk gambling, and to take appropriate actions to intervene and reduce the potential for gambling related harms. The AGCO will continue to focus on player protection by holding all registered operators to these high standards.” said Dr. Karin Schnarr, Chief Executive Officer and Registrar – AGCO
AGCO issues $100,000 in penalties to Apollo Entertainment for violations of internet gaming responsible gambling standards
The Registrar of the Alcohol and Gaming Commission of Ontario (AGCO) has served Apollo Entertainment Ltd. (Apollo) with a Notice of Monetary Penalty totaling $100,000 for failing to meet Ontario’s responsible gambling requirements.
The penalty relates to multiple alleged violations of the responsible gambling provisions in the Registrar’s Standards for Internet Gaming (the Standards), including, but not limited to:
- Failing to conduct required interventions with players who may be experiencing gambling related harms. This included the case of a player experiencing over $2 million in losses in under four months without receiving interventions from the gaming site operator during that period.
- Failing to implement an adequate voluntary self-exclusion program, as well as providing insufficient tools for players to set financial and time-based gambling limits (i.e., loss and deposit limits).
- Failing to ensure their employees understood the importance of responsible gambling, including assisting players who may be experiencing gambling related harms.
Apollo has been responsive to the AGCO’s regulatory findings since being advised of these issues and has already taken significant steps to strengthen the control environment on its sites to address the shortcomings identified by the AGCO.
The AGCO’s responsible gambling framework was developed following an in-depth review of approaches taken in leading jurisdictions around the world. It was also the subject of significant stakeholder consultations, including with Ontario’s responsible gambling community. The Standards address a wide range of high-risk gambling issues, including prevention, awareness, early intervention, and support.
A registered operator served with a Notice of Monetary Penalty by the AGCO has the right to appeal the Registrar’s action to the Licence Appeal Tribunal (LAT), which is an adjudicative tribunal independent of the AGCO and part of Tribunals Ontario.
“The AGCO’s goal is to ensure Ontarians can enjoy online gambling on sites that operate fairly, responsibly and provide important player protections. All registered operators have an obligation to proactively monitor patron play for signs of high-risk gambling, and must take appropriate actions to intervene and reduce the potential for gambling-related harm.” – said Tom Mungham, Chief Executive Officer and Registrar – AGCO
- 2rbo Affiliates Shortlisted for Best Newcomer at iGB Affiliate Awards 2024
- Hacksaw Gaming Debuts DraftKings Partnership in New Jersey
- ESA Gaming partners with Novibet for global distribution deal
- ClearStake awarded ISO 27001 certification cementing its position as a trusted financial risk check provider
- ProgressPlay brings forward the future of casino management with revolutionary AI
- Play’n GO launches Play’n GO Music
- BTG’s ‘Christmas Catch’ Slot Hits Evolution Network December 1
- Booming Games’ premium content is now available on 888 Casino in Spain
- From Track to Triumph: Ex-Professional Runner Lauren Fleshman’s Good For A Girl Wins Best Sports Book of 2023
- Stakelogic Live Receives License to Enter the Greek Market
- Yggdrasil fires up festive fun with Rock Star Santa MultiMax™
- Global Video Games Market Report, 2022 and 2023-2030: With “Speed Being the King” in Gaming, Growing Fiber to Home (FTTH) Connections Bolster Growth
- Kambi Group plc’s Executive Management increases shareholding by exercise of share options
- Outstanding talent’ underpins iGB Affiliate Award shortlist
- Bacta Convention welcomes ‘brighter future’ speech from UK Gambling Minister
Recent Slot Releases3 weeks ago
Unearth an eruption of treasure in 3 Oaks Gaming’s Grab More Gold!
Africa4 weeks ago
Nigerian FG Proposes Introduction of Tax Scheme on Sports Betting
Africa4 weeks ago
Shape Games Establishes Presence in Africa with SunBet Partnership
Australia4 weeks ago
SBS to Let Streaming Viewers Block Gambling, Alcohol and Fast-food Ads
Malta4 weeks ago
Bragg is attending the SiGMA Europe, Malta 2023
Compliance Updates4 weeks ago
Ukraine’s Evolving Gambling Landscape: Insights from the Panel of European Gaming Congress in Warsaw
partnerships2 weeks ago
William Hill chooses Dizplai to add real-time score updates and odds to its Betting TV service for in-store and online customers
Africa3 weeks ago
EGT Installs its Gaming Equipments at Grand Palace Casino in Cameroon