The Hong Kong Jockey Club has announced the appointment of Mr Dennis Hau as Executive Director, Customer Strategy, Insights and Innovation (EDCSII) with effect from 11 January 2023.
Mr Hau will be a member of the Board of Management and report directly to the Club’s Chief Executive Officer, Mr Winfried Engelbrecht-Bresges.
Leading the Customer Strategy, Insights and Innovation (CSII) Division, Mr Hau will be instrumental in driving the ongoing transformation of the Club into a customer centric organisation. Specifically, his mandate is to develop a holistic customer strategy and to define the customer experience journey across all of the Club’s businesses, segments and channels. As such, he will set customer experience standards and co-ordinate the design of the customer journey and the delivery of customer care across all businesses, segments and channels.
Mr Hau is a seasoned leader with wide-ranging experience of business development, portfolio management, product management and digital customer business across Asia, including in the Mainland, Hong Kong and Southeast Asian countries.
Prior to joining the Club, Mr Hau was the Group Vice President of Tencent Music Entertainment Limited. During his tenure at Tencent, Mr Hau spearheaded several merger and acquisition initiatives and set up the Tencent International Product Centre and International Business Group. He has also worked at Oracle Corporation, taking charge of business intelligence, data analysis and product development in the Mainland, Hong Kong, and the United States.
Mr Hau holds an Executive MBA from HKUST-Kellogg and a Bachelor of Science in Business Computing from the University of Winnipeg in Canada.