Latest News
SOFTSWISS Game Aggregator B2B Support Launches 24/7 Service
SOFTSWISS is pleased to announce the launch of 24/7 B2B Support for all Game Aggregator clients. Previously, requests received by the Game Aggregator team after midnight were handled only in the morning. Now, all clients will be able to get in touch with B2B Customer Support specialists at any time of the day.
Currently, the Game Aggregator B2B Customer Support is bilingual: Russian and English. The customer support staff is always available via a Jira helpdesk, where Game Aggregator clients can create a request ticket. B2B support is priority-based: high priority goes to requests that have to do with many games not working correctly or winnings that need verification.
The time it takes to resolve issues depends on the ticket’s prioritisation and complexity. On average, each new application is processed in no more than 40 minutes. Typically, the team resolves 95% of requests without involving additional specialists, such as technical engineers.
Currently, the Game Aggregator B2B Support team has almost 30 employees, who are divided into four main teams:
- Customer Support deals with client issues that arise during the game process (e.g. investigating player activity for fraud).
- Game Aggregator Setup is responsible for connecting game providers to client casinos, dealing with the connection process, documentation, and technical aspects.
- Game Release is responsible for managing to add new game titles within the Game Aggregator system.
- Partner Portal is a new direction for the Game Aggregator and is currently in development. Its main goal for the future is to always be in touch with game providers.
This ensures that SOFTSWISS Game Aggregator clients receive full-cycle support, as well as quick and high-quality solutions to any issues. This is especially important considering that the SOFTSWISS Game Aggregator currently has over 11,800 games from 170+ game studios.
Yauheniya Matsiuk, SOFTSWISS Game Aggregator B2B Customer Support Team Lead, said: “The launch of 24/7 support is a big and important step in developing the Game Aggregator B2B Support. After all, our primary objective is to stay in touch at all times to help SOFTSWISS Game Aggregator clients and their players resolve issues as quickly as possible. Thanks to 24/7 support, we are now even closer to that goal. Today, a team of professionals is working around the clock to ensure that our global clients receive first-class service, no matter where they are in the world.”
About SOFTSWISS
The Game Aggregator API connects over 11,000 games from 170+ game studios to casino, sports betting and poker brands via a single integration.
SOFTSWISS is a widely-acclaimed iGaming expert, supplying certified software solutions for managing online gambling operations. The company has an international team, which counts 1,000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, including Curacao, Malta, Estonia, Belarus, Belgium, Sweden, Nigeria, Ghana, Serbia and Greece. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
Latest News
GGPoker Hosts Exclusive Online Satellites To WSOP Circuit Montreal

Prestigious live poker event to run August 18 through September 2 at Playground, in Kahnawake
GGPoker, the World’s Biggest Poker Room, is excited to announce the launch of online satellite tournaments for the upcoming WSOP Circuit Montreal live poker festival, which runs August 18 through September 2 at Playground.
The online qualifiers launched across Canada on Sunday, June 15, with satellites expected to be made available in Ontario later today. Players can win their way into the WSOP-C Main Event for free, with multiple freeroll tournaments hosted at GGPoker.
The WSOP Circuit is one of the biggest and most popular live tournament series in the world, with more than $225M in prizes won during the most recent 2024/2025 season.
WSOP-C Montreal will be hosted at Playground, the award-winning gaming and entertainment destination located just minutes from downtown Montreal. At least $5M in prizes will be won over the course of the festival, which will be headlined by the WSOP-C Montreal Main Event:
- Buy-In: $2,500
- Guaranteed Prizes: $2.2M
- Day 1 Flights: Day 1A on August 28, Day 1B on August 29 and Day 1C on August 30
- Day 2: August 31
- Final Day: September 1
Daniel Negreanu, GGPoker Global Ambassador, expressed his enthusiasm for WSOP Circuit Montreal: “I’m always pumped when WSOP events are held in Canada and the wonderful Canadian poker community gets to share in the thrills and excitement associated with the world’s top poker experience. Win your way in at GGPoker and take aim at at least $5M in prizes – it’s going to be great!”
“We are absolutely thrilled to host not only one, but two WSOP Circuit events at Playground this year!” said Playground’s Vice President of Gaming Operations, Ryan Bevens. “Playground has always been where poker dreams come true, and we look forward to welcoming players from across Canada and around the world to experience the excitement and prestige that only WSOP-C events bring. See you soon!”
Each GGPoker WSOP-C Montreal Main Event satellite winner will snag exclusive GGPoker-branded merchandise in addition to their $2,500 Main Event ticket.
WSOP Circuit Montreal will use the recently launched WSOP+ application to ensure that players enjoy the best experience possible. The application makes event registration, player tracking, and content sharing easier than ever before.
To register for WSOP-C Montreal Main Event satellite tournaments, please log in to GGPoker.
To learn more about WSOP-C Montreal at Playground, please visit: playground.ca/poker/tournaments/wsop-c-montreal-2025
Please note that all amounts mentioned in the above press release are denominated in Canadian dollars.
The post GGPoker Hosts Exclusive Online Satellites To WSOP Circuit Montreal appeared first on European Gaming Industry News.
Latest News
LGUs, state university get Php20-M emergency vehicles from PAGCOR

The Philippine Amusement and Gaming Corporation on Thursday, June 26, turned over ten Patient Transport Vehicles (PTVs) worth Php20 million to several local government units and a state university to enhance their emergency medical services.
During the turnover ceremony at the PAGCOR Corporate Office in Pasay City, six PTVs were awarded to the municipalities of Palanan, Quezon, San Isidro, Cabagan, San Mariano, and San Pablo, all in Isabela province.
The City of Parañaque, the municipalities of Tanauan in Batangas and Balabac in Palawan as well as the Mariano Marcos State University (MMSU) in Ilocos Norte also received one PTV unit each.
Each vehicle is fitted with a GPS navigation system and essential medical equipment such as an ambulance stretcher, oxygen tank, wheelchair, and first aid kit.
PAGCOR Chairman and CEO Alejandro H. Tengco joins officials from nine local government units and the Mariano Marcos State University for a photo opportunity during the turnover of 10 Patient Transport Vehicles (PTVs) last June 26, 2025.
PAGCOR Chairman and CEO Alejandro H. Tengco said the PTV distribution is part of the agency’s efforts to improve healthcare delivery and to enhance access to medical services especially in geographically isolated communities.
“We want to ensure that even remote areas have the means to respond to medical emergencies. This is part of PAGCOR’s commitment to reach communities that need government support the most,” Mr. Tengco said.
“‘Yan po ang hangad ng PAGCOR; salamat sa pagkakataong makatulong at makapaglingkod sa inyo,” Mr. Tengco told the PTV recipients during the turnover event.
PAGCOR Vice President for the Corporate Social Responsibility Group Ramon Stephen Villaflor (2nd from left) and Assistant Vice President for Community Relations and Services Eric Balcos (far left) hand over the ceremonial vehicle key to Atty. Christopher A. Mamauag (3rd from left), Mayor of Cabagan, Isabela.
Mayor Christopher A. Mamauag of Cabagan, Isabela – a town where travel to tertiary hospitals takes several hours – expressed gratitude for the assistance and said the vehicle will significantly boost the town’s emergency response capabilities.
“Kami po ay nagpapasalamat kay President Ferdinand Marcos Jr., at sa PAGCOR, sa pamumuno ni Chairman Alejandro Tengco, sa pagpapaunlak sa aming kahilingan na magkaroon ng Patient Transport Vehicle para sa aming mga kababayan sa bayan ng Cabagan.
“Malaking tulong po ito at gagamitin namin ito ng wasto,” he said.
Each patient transport vehicle donated by PAGCOR is equipped with a GPS navigation system, an ambulance stretcher with mounted restraining system, medical oxygen, a wheelchair, and a first aid kit.
The post LGUs, state university get Php20-M emergency vehicles from PAGCOR appeared first on European Gaming Industry News.
Latest News
Evolution Launches First Live Casino Studio in the Philippines

Evolution has announced that its first-ever live casino studio in Asia went live today.
Located in Cebu, the Philippines, the studio marks a significant milestone in Evolution’s Asia-Pacific expansion and serves the regulated Philippine online gaming market, which is the first licensed iGaming jurisdiction in Asia.
The new operation launches in partnership with One Visaya Gaming Corporation (OVG), an industry leading company which operates with strict adherence to PAGCOR’S (Philippines Amusement and Gaming Corporation) code of conduct. This collaboration allows Evolution to offer its trusted live casino content to operators licensed in the Philippines.
Evolution’s state-of-the-art live casino studio in Cebu will initially offer Baccarat tables. Lightning Roulette and other game shows — including Marble Race and the standout Super Color Game, designed especially for players in the Philippines — are due to launch later this year. This new studio marks a major step in Evolution’s commitment to delivering localised, fully compliant entertainment tailored to regional markets.
Gionata La Torre, Evolution’s Chief Executive Officer for Europe, said: “We’re proud to launch our first live casino studio in Asia in the Philippines and be part of its regulated online gaming market. This new studio is a major milestone in our long-term commitment to the region. Partnering with OVG allows us to deliver world-class live content tailored to local preferences through licensed operators.”
La Torre added: “With player favourites available from day one and more exciting titles on the way, our focus remains on quality, innovation, and localisation — the keys to building trust and lasting engagement in any market.”
For trade press and media enquiries, please contact:
Amy Riches, Head of Marketing, [email protected]
For investor enquiries, please contact:
Carl Linton, Head of Investor Relations, [email protected]
The post Evolution Launches First Live Casino Studio in the Philippines appeared first on European Gaming Industry News.
-
Latest News3 weeks ago
The winners of the Casino Guru Awards 2025 announced: A night of celebration, integrity, and inspiration
-
Latest News3 weeks ago
That was unforgettable! – The Boomerang Bet “AC Milan vs. Bologna Trip” Instagram Giveaway winner shared his emotions
-
Compliance Updates4 weeks ago
New Zealand Government Releases Refreshed Strategy to Prevent and Minimise Gambling Harm
-
Asia3 weeks ago
Max Level Wins PR Mandate for Riot Games in India and South Asia
-
Latest News3 weeks ago
Week 23/2025 slot games releases
-
Compliance Updates3 weeks ago
Digitain’s Paydrom Receives PCI DSS Certification
-
Latest News3 weeks ago
DATA.BET Rolls out Full-Service Sportsbook Solution
-
Latest News2 weeks ago
Atlaslive Analysis: European Gambling Market Enters €123.4 Billion Digital-First Era