Tugi Tark and Narnium Solutions Announce Strategic Partnership to Strengthen Player Support Across Multiple iGaming Brands

Tugi Tark announces a strategic partnership with Narnium Solutions, an operator supporting multiple online casino brands. Through the collaboration, Narnium Solutions is deploying Tugi Tark’s customer service platform alongside its iGaming-trained AI agents to manage player support across its portfolio of brands.

Narnium Solutions brings more than fifteen years of industry experience across casino operations, regulatory compliance, payments, marketing, and platform management. As the company continues to develop and operate online gaming brands across emerging and established markets, scalable player support that keeps pace with multi-brand growth is a core operational requirement. By integrating Tugi Tark’s customer service platform and AI agents, trained on over 10 million real iGaming support tickets, Narnium Solutions can manage player interactions across their brands from a single, unified environment while maintaining consistency of service across its portfolio.

“Partnering with Tugi Tark is a strong step forward for Narnium Solutions,” said a company representative. “We’re excited to bring an AI-powered chat experience into our ecosystem as part of a modern iGaming stack and to improve player communication and support across our brands.”

Narnium Solutions is using the Tugi Tark platform to centralise player support management across the NarniaSlots family. The AI agent and chat widget are integrated directly into each site, enabling player inquiries to be handled automatically while providing support teams with a unified workspace to manage more complex cases. The partnership is built to scale alongside Narnium Solutions’ pipeline of upcoming brands, including Lucky Mary and House of Slots, as the company continues to expand its portfolio.

“Narnium Solutions operates globally with the kind of multi-brand complexity that our platform was built for,” said Harpo Lilja, CEO of Tugi Tark. “We are pleased to have them on board and to be powering player support across their portfolio.”

The partnership supports Narnium Solutions’ broader strategy of building compliant, scalable iGaming operations across international markets. With a centralized support platform and AI-driven player assistance in place, Narnium Solutions is well positioned to deliver consistent player service across every brand as it continues to expand into new regions.