GCGRA Issues Warning Against Unlicensed Lottery and Gaming Operators

The General Commercial Gaming Regulatory Authority (GCGRA), the federal entity overseeing commercial gaming activities in the United Arab Emirates, issued a Consumer Advisory Notice warning UAE residents of the dangers of doing business or playing with unlicensed lottery and commercial gaming operators. Under the federal laws of the UAE, only lottery and commercial gaming operators approved by the GCGRA are permitted to operate.

Consumers who choose to play or do business with an unlicensed operator face significant risks, including financial loss, becoming the victims of cheating or fraud, having their personal data stolen or misused, increasing the risk of malware, phishing, or other cybersecurity threats, and being implicated in a regulatory or criminal investigation and the subsequent reputational damage.

The GCGRA has granted the sole lottery license to The Game LLC, which operates as The UAE Lottery. This is the only lottery license permitted under the GCGRA regulatory framework.

Additionally, the Federal Law by Decree establishing the GCGRA, permits certain preexisting lottery activities to continue. Within this framework, only Big Ticket and Dubai Duty Free – airport lotteries that have been operating for approximately 30 years – are authorised to continue operations under the supervision of the GCGRA. In accordance with the law, all other preexisting lotteries will not be considered for continued operations, and the GCGRA has ordered them to shut down.

Kevin Mullally, CEO of the GCGRA, said: “The GCGRA is committed to ensuring a safe and legal gaming environment in the UAE.”

He urged consumers to “Stay vigilant and informed, to protect yourself from the risks associated with illegal gaming. Your adherence to the law not only safeguards your personal and financial security but also upholds the integrity of our community. If you choose to play, do so only with licensed operators.”

Mr. Mullally said: “These unlicensed businesses have not had their technology or games independently evaluated for fairness or security. They are not required to act responsibly or incorporate basic consumer protection. They are not subject to advertising regulations and lack any oversight of their finances, including having reserves for prize payouts and complying with anti-money laundering laws. Consumers are strongly advised to avoid unlicensed operators to protect themselves from adverse consequences. Similarly, advertisers, payment processors, and other service providers that support these businesses risk sanctions and potential consequences affecting their ability to operate in the UAE.”